Work Pattern: Minimum of 3 days in the office/out on site visiting residents, 36 hours per week
PAYE Pay Rate: £20.96 per hour
Main Purpose of the Role
To manage council housing estates and tenancies, ensuring residents have safe, clean and well-maintained homes and communal areas. The role involves supporting vulnerable residents, managing tenancy issues, investigating anti-social behaviour (ASB) and preventing homelessness through early intervention and effective partnership working.
Typical Day Overview
- Carrying out estate and block inspections to ensure communal areas are clean, safe and well maintained.
- Visiting tenants at home and responding to housing-related enquiries and concerns.
- Investigating complaints involving anti-social behaviour, noise nuisance and tenancy breaches.
- Supporting vulnerable residents and making referrals to relevant support services.
- Managing tenancy issues and taking appropriate enforcement action where necessary.
- Liaising with the police, NHS, social services and domestic abuse support agencies.
- Attending resident meetings and working with Tenant and Resident Associations.
- Updating housing management systems and maintaining accurate case records.
Key Skills & Responsibilities
Housing Management & Tenancy Support
- Experience managing residential tenancies and supporting tenants.
- Understanding tenancy agreements, housing policies and enforcement procedures.
- Helping residents sustain their tenancies and preventing homelessness.
Anti-Social Behaviour (ASB)
- Investigating complaints relating to noise, nuisance and neighbour disputes.
- Managing ASB cases and taking appropriate action to resolve issues.
- Experience dealing with tenancy breaches and conflict resolution.
Resident Engagement & Communication
- Building positive relationships with residents and local communities.
- Handling difficult conversations and resolving complaints professionally.
- Working with vulnerable residents and understanding their individual needs.
Safeguarding & Partnership Working
- Identifying safeguarding concerns and making appropriate referrals.
- Supporting victims of domestic abuse and understanding risk management.
- Working with external agencies, including police, NHS and social services.
Estate & Property Management
- Conducting regular estate inspections.
- Monitoring communal areas and reporting maintenance, cleaning and safety issues.
- Ensuring estates remain clean, safe and well maintained.
Administration & IT
- Maintaining accurate tenancy and case management records.
- Using housing management databases and property management systems.
- Preparing reports and recording performance information.
Essential Requirements & Qualifications
- Previous experience in housing management, neighbourhood management or tenancy management.
- Experience dealing with anti-social behaviour, tenancy issues and resident complaints.
- Strong communication, customer service and conflict-resolution skills.
- Experience working with vulnerable residents and handling sensitive situations.
- Understanding of safeguarding, domestic abuse and equality and diversity.
- Ability to work collaboratively with external agencies and community partners.
- Good IT skills and experience maintaining accurate records.
- Ability to travel between housing estates and attend residents’ meetings when required, including occasional evenings.
#J-18808-Ljbffr
OR121236 – Neighbourhood housing officer (L3Z2) – Housing employer: Camden Council
Camden Council is an exceptional employer that champions innovation and collaboration in the heart of London. With a strong commitment to employee development, a supportive work culture, and the flexibility of hybrid working, staff are empowered to make a meaningful impact in adult social care. Join us to be part of a forward-thinking team dedicated to promoting equalities and co-production in our community.
