At a Glance
- Tasks: Manage leasehold accounts and ensure essential income for housing services.
- Company: Camden, a forward-thinking organisation focused on community and social change.
- Benefits: Flexible working, 27 days annual leave, family leave, and an excellent pension scheme.
- Other info: Inclusive workplace welcoming diverse applicants and committed to career growth.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive, compassionate approach to service delivery.
The predicted salary is between 42221 - 47940 £ per year.
Starting salary: £42,221 - £47,940
Job Grade: Level 3 Zone 2
Work location: 5 Pancras Square, N1C 4AG
Contract type: 12 Months Fixed Term
Hours per week: 36 Hours (Full Time)
Closing date: Friday 26th June at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing
As a Leasehold Income Officer, you’ll be part of a busy and supportive income team managing accounts for over 9,800 leaseholders, playing a vital role in safeguarding essential income that supports housing services. You’ll take ownership of a diverse portfolio, proactively managing leasehold charges such as service charges and major works, using a balanced, person‑centred approach that prioritises early engagement while confidently progressing enforcement action where required. This is a collaborative role where you’ll work closely with colleagues across Housing and Repairs, build strong relationships with leaseholders, and contribute to a high‑performing service that combines commercial awareness with empathy, making a meaningful impact on both residents and the organisation.
All About You
You’ll share our ambition to make Camden the best place to live and work, with a strong commitment to putting residents at the heart of every interaction. You’ll bring a proactive, compassionate and inclusive approach, with the ability to build trusted relationships, communicate clearly and support people from a wide range of backgrounds. You understand the importance of delivering accessible, transparent and responsive services, and you’re motivated to make a positive difference to residents’ lives. Confident using systems and data, you’ll manage your workload effectively, keeping accurate records and using insight to inform timely and appropriate action. You’ll take a balanced approach to your work acting early to prevent issues, offering support where needed, and working collaboratively with colleagues and partners to achieve the best outcomes. With an understanding of housing services or a willingness to develop your knowledge, you’ll combine empathy with accountability to deliver fair, consistent and sustainable results for leaseholders and the wider community.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment for this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Leasehold Income Officer in London employer: Camden Council
Camden is an exceptional employer dedicated to fostering a supportive and inclusive work environment where every employee can thrive. As a Leasehold Income Officer, you will enjoy a competitive salary, flexible working arrangements, and generous annual leave, all while contributing to meaningful social change in the community. With a strong emphasis on professional development and a commitment to diversity, Camden offers a unique opportunity to make a positive impact on residents' lives while growing your career in a vibrant and dynamic location.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Income Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Camden Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Camden Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Leasehold Income Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Camden Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Camden Council
✨Get to Know Public Sector Values
Before your interview with Camden Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Camden Council.
