At a Glance
- Tasks: Manage accounts for over 9,800 leaseholders and ensure essential income for housing services.
- Company: Camden, a forward-thinking organisation focused on social change and community support.
- Benefits: Supportive team environment, opportunities for personal growth, and a chance to make a real difference.
- Other info: Collaborative role with excellent career development opportunities in a dynamic setting.
- Why this job: Be part of a mission to improve lives and create a better future for everyone.
- Qualifications: Proactive, compassionate approach with strong communication skills and a willingness to learn.
The predicted salary is between 30044 - 40000 £ per year.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing
As a Leasehold Income Officer, you’ll be part of a busy and supportive income team managing accounts for over 9,800 leaseholders, playing a vital role in safeguarding essential income that supports housing services. You’ll take ownership of a diverse portfolio, proactively managing leasehold charges such as service charges and major works, using a balanced, person‑centred approach that prioritises early engagement while confidently progressing enforcement action where required. This is a collaborative role where you’ll work closely with colleagues across Housing and Repairs, build strong relationships with leaseholders, and contribute to a high‑performing service that combines commercial awareness with empathy, making a meaningful impact on both residents and the organisation.
All About You
You bring a proactive, compassionate and inclusive approach, with the ability to build trusted relationships, communicate clearly and support people from a wide range of backgrounds. You understand the importance of delivering accessible, transparent and responsive services and you’re motivated to make a positive difference to residents’ lives. You’re confident using systems and data, manage your workload effectively, keep accurate records and use insight to inform timely and appropriate action. You take a balanced approach to your work, acting early to prevent issues, offering support where needed, and working collaboratively with colleagues and partners to achieve the best outcomes. With an understanding of housing services or a willingness to develop your knowledge, you combine empathy with accountability to deliver fair, consistent and sustainable results for leaseholders and the wider community.
Leasehold Income Officer employer: Camden Council
Camden is an exceptional employer dedicated to fostering a supportive and inclusive work environment where employees can thrive. As a Leasehold Income Officer, you will be part of a dynamic team that prioritises meaningful engagement with residents, offering opportunities for professional growth while making a tangible impact on the community. With a strong focus on collaboration and social change, Camden provides a unique chance to contribute to essential housing services in a vibrant and diverse location.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Income Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Camden Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Camden Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Leasehold Income Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Camden Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Camden Council
✨Get to Know Public Sector Values
Before your interview with Camden Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Camden Council.
