At a Glance
- Tasks: Provide expert debt advice and support to clients in food settings across Camden.
- Company: Join Citizens Advice Camden, a respected charity with over 85 years of community service.
- Benefits: Flexible hybrid working, training opportunities, and a chance to make a real difference.
- Other info: Be part of a dynamic team focused on tackling local food insecurity.
- Why this job: Help vulnerable individuals manage their debt and improve their financial stability.
- Qualifications: Experience in money advice and willingness to obtain necessary certifications.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid working including home working and Citizens Advice Camden service delivery and outreach locations.
Start Date: As soon as possible.
About Citizens Advice Camden
We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives. We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.
Role Purpose
The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision. The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.
We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser. Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and ongoing casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.
Role Profile
- Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
- Work to achievable targets in line with the criteria set by the funder.
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Research and explore options and implications so that clients can make informed decisions.
- Act for clients where necessary using appropriate communication skills and channels.
- Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
- Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required.
To apply, complete our application form and online application process on our website. Closing deadline for applications is: 9.00am on Monday, 13 July 2026. CVs are not accepted. Interview date: w/c 13 July 2026.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
Debt Adviser in London employer: Camden Citizens Advice Bureau
Citizens Advice Camden is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the community. With over 85 years of experience, we provide meaningful opportunities for professional growth, particularly in the vital area of debt advice, while our hybrid working model allows for flexibility and a strong connection to local outreach efforts. Join us in making a real difference in the lives of vulnerable residents across Camden, where your contributions will be valued and impactful.
Contact Details:
Camden Citizens Advice Bureau Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Adviser in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Camden Citizens Advice Bureau.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Camden Citizens Advice Bureau.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Camden Citizens Advice Bureau.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Camden Citizens Advice Bureau. Apply directly through us to stand out!
We think you need these skills to ace Debt Adviser in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Camden Citizens Advice Bureau. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Debt Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Camden Citizens Advice Bureau
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Camden Citizens Advice Bureau. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
