At a Glance
- Tasks: Be the first point of contact for families, directing calls to the right services.
- Company: Join a supportive team in Norfolk and Waveney Children & Young People's Health Services.
- Benefits: Enjoy 27 days annual leave, training programmes, and a culture that values your voice.
- Other info: Flexible hours, regular 1-1s, and opportunities for personal growth.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communicator with a compassionate attitude and basic computer skills.
The predicted salary is between 30000 - 42000 £ per year.
Norfolk and Waveney Children & Young People's Health Services invites applications for Administrative Call Handlers in the Just One Number team based in Cringleford. The role is the first point of contact for children, young people and families, helping them reach the right person at the right time and directing them to partner agencies and our Just One Norfolk website.
Responsibilities
- Serve as the primary entry point for families and professionals, ensuring calls are directed appropriately.
- Signpost callers to partner agencies and the bespoke Just One Norfolk website.
- Handle all calls Monday to Friday 09:00-17:00, maintaining accurate records and call logs.
- Participate in regular team learning, whole team meetings, and annual appraisals.
- Support the development of staff through shared learning and 1-1 sessions.
Qualifications
- Strong communicator with compassionate, team‑focused attitude.
- Standard computer skills and initiative.
- Excellent telephone manner and flexible approach.
Benefits
- Access to in‑service training programmes and ongoing personal development.
- Competitive annual leave package of 27 days pro‑rata, with salary and leave increasing under the Agenda for Change scheme.
- Supportive skill‑mixed team, regular 1‑1s, and a culture that values staff voices.
Apply
If you share our passion for innovative, high‑quality care delivery, please submit your application. All are welcome to apply and we promise a culture that prioritises staff engagement and development.
For further details or informal visits contact: Julie Norton, Admin Coordinator Email: julie.norton22@nhs.net Telephone: 07783 886231
Just One Number Administrative Call Handler in Norwich employer: Cambscommunityservices
Norfolk and Waveney Children & Young People's Health Services is an exceptional employer, offering a supportive work culture that prioritises staff engagement and development. As an Administrative Call Handler in Cringleford, you will benefit from access to in-service training programmes, a competitive annual leave package, and regular one-on-one sessions to enhance your skills. Join a compassionate team dedicated to delivering high-quality care for children and families, where your contributions are valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Just One Number Administrative Call Handler in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cambscommunityservices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cambscommunityservices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Just One Number Administrative Call Handler in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cambscommunityservices:Your cover letter is your chance to shine! Tell us why you want to work at Cambscommunityservices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cambscommunityservices!
How to prepare for a job interview at Cambscommunityservices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
