Invasive Cardiac Support Worker

Main area Division D – Cardiac Physiology Grade Band 3 Contract Permanent Hours 30 hours per week (Part Time / Flexible working hours may be considered) Job ref 180-B-254165-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division D Town Cambridge Salary £24,937 – £26,598 p.a. pro rata Salary period Yearly Closing 13/11/2025 23:59 Interview date 24/11/2025

Invasive Cardiac Support Worker

Band 3

Job overview

We are looking for a motivated and enthusiastic cardiac support worker to join the Invasive Cardiology Physiology team on the Cardiology Day Unit (K2). This is an exciting post to support the invasive cardiac physiology service with the organisational management of cardiac implantable electronic device patients under remote follow-up and/or monitoring. This includes implantable loop recorders, pacemakers, cardiac resynchronisation therapy and implantable cardioverter defibrillators.

We are looking to attract a candidate with administrative experience and proven ability to communicate well with patients, as the post-holder will have both administrative and clinical responsibilities. No prior clinical experience required. Full training will be provided for the clinical aspects of the role. Applicants are required to have excellent organisational skills and excellent interpersonal skills and will be required to work as part of a team in this busy department. In return we are able to offer access to training and development opportunities.

We are a progressive, enthusiastic team waiting to welcome new members and actively encourage continued professional development.

Main duties of the job

This is an exciting post to support the invasive cardiac physiology service with the organisational management of cardiac implantable electronic device (CIED) patients under remote follow-up and/or monitoring. This includes Implantable Loop Recorders (ILR), pacemakers (PPM), cardiac resynchronisation therapy (CRT) and implantable cardioverter defibrillators (ICD).

Areas of focus will include the following:

• Technical knowledge will be expected (training can be provided) when providing patient care, advice and assisting with the follow-up services.
• Supporting and educating patients with the home monitoring set up, identifying any technical issues and providing appropriate troubleshooting advice.
• Following local proformas, workflows and guidelines for coordination of remote monitoring service, acquired through formal in-house training.
• Able to manage and book scheduled clinics for remote downloads for CRTP, CRT-D and ICDs.
• Communicating and working efficiently with multidisciplinary professional team to provide quality care for patients.

The role is a foundation role within a healthcare science department and as such the post-holder will be expected to be using scientific skills and knowledge to underpin and develop their work. The post-holder will be expected to maintain the patient at the centre of all their decision-making processes. They will need to behave with integrity, honesty and probity, with good scientific practice as their foundation.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please be aware that the salary threshold required for a certificate of sponsorship to be granted is above the starting point of the Agenda for Change band for this role. Therefore those that are new to the NHS may not reach the minimum salary threshold required to obtain a certificate of sponsorship.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

This vacancy will close at midnight on 13th November 2025.

Interviews are due to be held on 24th November 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

Qualifications

• English GCSE pass at Grade 4 or above
• Maths GCSE pass at Grade 4 or above
• IT specialist/administration
• Basic Life Support

Experience

• Experience of administrative work
• Prioritising, planning and organising own tasks
• Previous experience of working in a role that requires effective interaction with people
• Familiarity with Epic computer system
• Previous experience of working in the NHS
• Experience working with patients or in a care setting

Knowledge

• Understanding confidentiality and data protection
• Understanding of customer services
• Knowledge and experience of using I.T programmes, e.g. Microsoft office especially outlook, word, excel and PowerPoint
• Knowledge of Trust information systems
• Knowledge of invasive cardiology service
• Knowledge of Good Scientific Practice

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, e-mail and face to face
• Ability to organise and manage own timekeeping to schedule and deadlines
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents, both electronic and hard copy
• Ability to show attention to detail and accuracy
• Willing to take on and learn new skills
• Ability to use own initiative and work autonomously

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.