Lead for Operational Site Team in Cambridge

This is an excellent opportunity for a highly motivated person to join a clinical and non-clinical team as one of the leads to operationally coordinate the safe and effective running of the Trust on a day to day basis. You will be responsible for maximising patient flow encompassing all non-elective and elective pathways throughout the Trust supporting patient safety and reaching the achievement of all national and local targets such as the 4 and 12 hour standard, ambulance off load within 15 minutes, and integrated professional standards whilst ensuring the implementation of the Trust escalation plans as and when required.

You will use your authority and judgement to solve immediate problems and plan for future demand such as the weekends to ensure the Trust has enough capacity. You must be an excellent communicator with proven management skills and the ability to lead change. You will have a good understanding of numerous IT systems and utilise the data generated through the Epic dashboards in the co‑ordination centre to identify rising tides early and mitigate alongside safe and advanced decision making. This varied role offers an exciting challenge. You need to be a qualified nurse and live on the NMC register, have relevant operational experience in an acute Trust, the ability to challenge and hold to account a variety of colleagues across multiple professional groups and have a strong understanding of governance and patient flow issues.

Main duties of the job:

• Responsibility for immediate patient flow and hospital coordination issues, ensuring early escalation to divisions to seek senior support with a focus on delivery of safe, timely patient flow.
• Provide analysed data to support the Divisions in understanding their capacity requirements and signpost areas for opportunity and immediate action.
• Initial operational lead for hospital emergency & resilience responses.
• Visible senior presence and leadership within the hospital site management team, appraising the Associate Director of Patient Flow and Deputy Chief Operating Officer as required.
• Manage the hospital operational and patient flow team.
• Lead/support the operational bed meetings, linking with Divisions.
• Interface with external partners in relation to daily patient flow issues, including attending the daily system escalation calls.
• Coordinate and facilitate the timely repatriation of patients.
• Engage directly in and develop practice within the operational matron team, leading and facilitating the development of operational practices, training and change management.
• Maintain professional competence and undertake additional operational duties as required by the Trust, working flexibly across the site management team.
• Use data to inform decisions regarding flow options throughout the Trust on a daily basis with a focus on bespoke dashboard and Epic IT systems.

Person specification:

Qualifications:

• Current and relevant registration on NMC register
• Evidence of continuous professional development
• Willing to undertake training in relation to the post
• Relevant postgraduate qualification in leadership, management or operations management.
• On the pathway for an MSc/MBA or relevant other continued education/development

Experience:

• Substantial relevant experience in acute hospital patient flow and/or site management
• Experience of working in a senior/deputy manager post
• Proven record of successfully implementing change
• Demonstrable experience of management handling and interpretation of data and information
• Proven experience of leading and delivering patient safety
• Experience of leadership and managing staff
• Service Improvement and project management
• Experience of leading and directing senior clinical and non-clinical teams in achieving key performance indicators
• Community services experience / network
• Budgetary management

Knowledge:

• Expert knowledge of patient flow issues across health and social care systems
• Understanding of current issues in healthcare
• Knowledge of key performance indicators including national access targets
• Understanding of clinical governance and quality management

Skills:

• Ability to challenge staff at all levels
• Excellent presentation skills
• Ability to use IT systems such as Microsoft Word, Excel and PowerPoint
• Ability to inspire confidence at all levels of the organisation
• Ability to develop and implement change initiatives in a complex environment
• Ability to organise and prioritise own and others workload
• Manage own time to incorporate planning, allocation and evaluation of work effectively within a prioritisation system
• Financial/budgetary skills

Additional Requirements:

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Benefits to you:

• Development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries.
• Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Free Park and Ride bus journeys between Babraham Road and Trumpington sites, as well as to and from Cambridge train station and our hospitals.
• Subsidised parking on site for eligible staff.
• Hot food available 24/7 at a reduced cost for colleagues.
• Staff pod break spaces—a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
• Opportunities to experience a range of specialities.
• Career and development opportunities.
• Preceptorship and mentoring programmes delivered by a dedicated clinical education support team.
• Research experience and opportunities.
• Lovely location and quality of life.
• Excellent schools/colleges and transport links (road, rail and air).
• Flexible working arrangements.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.