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- Tasks: Help patients navigate the hospital and provide support with mobility needs.
- Company: Join the caring team at Cambridge University Hospitals NHS Foundation Trust.
- Benefits: Gain valuable experience, make a difference, and be part of a supportive community.
- Why this job: Be a friendly face for patients and enhance their hospital experience.
- Qualifications: A positive attitude and commitment to the Trust’s values.
- Other info: Diverse and inclusive environment with opportunities to grow and learn.
The predicted salary is between 500 - 1500 £ per month.
Join our superb team of volunteers! We know just how much our wonderful volunteers can improve a patient’s experience here at Addenbrooke's or the Rosie hospitals. We are looking for enthusiastic and motivated individuals who have a caring attitude and a commitment to supporting the Trust’s Values, Together - Safe, Kind, Excellent.
We understand that it can be an anxious time for patients when they are trying to find their way around the Trust, so we are looking to expand our team of volunteer guides to be a welcoming friendly face who can help individuals to find the location they are looking for. Please note, this role is volunteering.
Main duties of the job:
- All our volunteers help to improve the experience of our patients and visitors and support staff.
- As a volunteer guide, you will be providing directions or will accompany patients to their destination.
- You may also assist with mobility requirements such as obtaining wheelchairs for our patients to enable them to reach their appointments comfortably.
All our volunteers make a real difference.
Working for our organisation:
Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.
CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities:
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Person specification:
- Positive attitude to volunteering demonstrating understanding of the Trust Values and how these relate to a volunteer role.
Guide Volunteer in Cambridge employer: Cambscommunityservices
Contact Detail:
Cambscommunityservices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guide Volunteer in Cambridge
✨Tip Number 1
Get to know the Trust's values – Together - Safe, Kind, Excellent. When you chat with us during the interview, show how your own values align with these. It’ll make you stand out as someone who truly gets what we’re about!
✨Tip Number 2
Be ready to share your experiences! Think of times when you’ve helped others or made a difference. We love hearing about your caring attitude and commitment to supporting people, so have those stories at the ready.
✨Tip Number 3
Practice your directions! As a volunteer guide, you’ll be helping patients find their way around. Brush up on the layout of Addenbrooke’s and the Rosie hospitals so you can confidently assist anyone who needs help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of our amazing team at CUH.
We think you need these skills to ace Guide Volunteer in Cambridge
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your caring attitude shine through! Share any experiences that highlight your commitment to helping others, as this aligns perfectly with our Trust’s values of being Safe, Kind, and Excellent.
Be Enthusiastic!: We love enthusiasm! Make sure your application reflects your motivation to volunteer. Talk about why you want to join our team and how you can contribute to improving the patient experience at Addenbrooke's and the Rosie hospitals.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Guide Volunteer. Mention specific duties from the job description, like providing directions or assisting with mobility, to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need to make your application stand out!
How to prepare for a job interview at Cambscommunityservices
✨Understand the Trust's Values
Before your interview, make sure you’re familiar with the Trust’s values: Together - Safe, Kind, Excellent. Think about how these values relate to your own experiences and be ready to share examples that demonstrate your commitment to them.
✨Show Your Caring Attitude
As a Guide Volunteer, having a caring attitude is crucial. Prepare to discuss situations where you've helped others or provided support. This could be in a volunteer role, at work, or even in your personal life. Authenticity goes a long way!
✨Practice Your Directions
Since you'll be helping patients navigate the hospital, it’s a good idea to familiarise yourself with the layout of Addenbrooke’s and the Rosie hospitals. During the interview, you might be asked how you would guide someone to a specific location, so practice giving clear directions.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you would handle a distressed patient or assist someone with mobility issues. Think through your responses ahead of time, focusing on empathy and problem-solving skills.