Administrator in Cambridge

Main area NHS Cambridge Adult Locality Team Grade Band 3 Contract Permanent Hours 37.5 hours per week (Full-time hours Mon-Fri 09:00-17:00) Job ref 310-ASMH-7523826

Employer Cambridgeshire and Peterborough NHS Foundation Trust Employer type NHS Site Union House Town Cambridge Salary £24,937 – £26,598 per annum, pro rata Salary period Yearly Closing 15/12/2025 23:59

Administrator

Band 3

Job overview

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement.

We aim to support people of all ages to achieve the very best they can for their health and wellbeing.

To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education.

If you are looking for a new challenge, enjoy variety in your work, can cope with a fast-paced, multitasking environment, and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.

We require a full-time Administrator to work within the Cambridge Adult Locality Team at Union House.

This is not a remote or hybrid-working post, applicants will be expected to work from Union House.

Main duties of the job

The post holder will be required to provide a comprehensive administrative service within the team, including word processing, organise clinics and associated appointments, telephone work, maintain filing in both paper and electronic records and inputting and updating service user information.

As part of this role and if you meet the eligibility criteria there will be the opportunity to complete a Level 2, 3 or 4 Apprenticeship qualification. As part of the apprenticeship you will achieve a national recognised qualification and gain experience in administration in a health care setting. An apprenticeship is a framework of qualifications made up of an NVQ, Technical Certificate and Functional Skills in Mathematics and English. Undertaking an apprenticeship qualification is a great way to progress onto the next step on your career pathway.

Working for our organisation

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.

Person specification

Education / Qualifications

• Educated to GCE/GCSE standard grade A – C in Maths and English
• Good command of written English
• RSA stage II/NVQ Level 2 in Administration or equivalent.

Experience

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control
• Previous experience of working in a NHS Office environment
• Experience in using computer programmes including health care IT systems

Skills & Abilities

• Evidence of customer care skills
• Ability to adopt an appropriate style and method of communication and deal effectively with people.
• Excellent telephone manner
• Ability to work on own initiative
• Knowledge of Data Protection Act.
• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

Other

• Ability to travel to other Trust sites, if required

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children’s community services in Peterborough;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity .

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

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