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- Tasks: Respond to emergency calls and support fire crews in critical situations.
- Company: Join Cambridgeshire Fire and Rescue Service, a team dedicated to making a difference.
- Benefits: Enjoy 30 days annual leave, health support, and career progression opportunities.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Self-motivated individuals with a passion for helping others are encouraged to apply.
- Other info: Be part of an inclusive culture that values your ideas and contributions.
The predicted salary is between 28865 - 28865 £ per year.
Being part of Cambridgeshire Fire and Rescue Service (CFRS) isn’t just about fighting fires—it’s about making a difference through innovation, technology and collaboration. We’re looking for Emergency Call Handlers (Control). If you’re looking for a role where you can make a real difference while growing your career, CFRS could be the perfect place for you.
Salary: £28,865
Hours: 42 Hours Per Week
Contract: Permanent and fixed term opportunities available
Site: Service Headquarters, Huntingdon
About The Role
Within this integral role you will work within our Fire Control department and be responsible for the following:
- Responding to Emergency Calls to aid the effectiveness of Crews responding
- Maintaining information and equipment such as the availability of operations resources and supporting others where needed
- Taking responsibility for own personal performance
Hours: You will normally work 42 hours per week, 4 on/ 4 off shift pattern.
About You
We welcome applications from all backgrounds and experiences, but the ideal person will be self-motivated, with the ability to deliver to high standards in a potentially stressful situation.
If you do not fully meet all of these requirements but believe that you can clearly demonstrate in other ways the range of valuable skills, experience, and knowledge recognised as relevant and important to this role, we would welcome hearing from you.
Why choose CFRS?
At CFRS, our people are our greatest strength. We take pride in our culture of inclusivity, collaboration, and professional development.
A Service That Values You
- 94% of our employees care about the future of CFRS
- 88% are proud to work for CFRS
- 78% would recommend CFRS as a great place to work
A Culture That Inspires And Motivates
- 81% our people would still like to be working here in two years time
- 83% feel motivated to give their best every day
- 82% are satisfied with CFRS as an employer
Opportunities for growth whether it’s learning new technologies, supporting projects, or gaining industry certifications, we support professional development every step of the way.
A culture of innovation and inclusion we foster an environment where your ideas matter, and where every individual is valued, included, and empowered to excel.
When you join CFRS, you’ll benefit from:
- Career progression & specialist training — Whether you want to develop new skills, gain qualifications, or advance into leadership, we’ll give you the opportunities to grow.
- Health & wellbeing support — Your wellbeing matters. We provide access to mental health resources, an Employee Assistance Programme, and occupational health services to support you throughout your career.
- A culture of inclusion & belonging — We don’t expect you to fit a mould; we want you to bring your whole self to the job.
As a Disability Confident Employer, we’re committed to creating a diverse and inclusive workplace, with inclusion ambassadors and networks in place to champion every member of our team.
Additional Rewards And Benefits
- 30 days annual leave, increasing with long service
- Public Holidays taken in accordance with Service Policies
- Competitive pension scheme
- Family-friendly policies
- Free on-site parking (site-specific)
- Access to Blue Light Discounts at hundreds of retailers and events
How to apply
To apply for this opportunity, please read the Recruitment Pack, complete an EDI Form, and send your CV and covering letter detailing your suitability for the role against the person specification in the Recruitment Pack to the address provided.
Please note any CVs submitted without a covering letter will not be considered.
Closing date: 12noon 30 January 2026
Emergency Call Handler employer: Cambridgeshire Fire and Rescue Service
Contact Detail:
Cambridgeshire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler
✨Tip Number 1
Get to know the company! Research Cambridgeshire Fire and Rescue Service, their values, and what they stand for. This will help you tailor your approach and show them you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As an Emergency Call Handler, you'll need to be clear and calm under pressure. Try role-playing scenarios with friends or family to get comfortable with responding to emergency situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to fire and rescue services. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining CFRS and ready to take that next step in your career.
We think you need these skills to ace Emergency Call Handler
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your skills and experiences match what CFRS is looking for, so make sure you highlight those in your application.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to CFRS. Keep it personal and engaging—let us see the real you!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Emergency Call Handler position. We love seeing how you can bring value to our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Cambridgeshire Fire and Rescue Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the key tasks mentioned in the job description, such as responding to emergency calls and maintaining operational resources. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Stress Management Skills
Given the potentially stressful nature of the job, be prepared to discuss how you handle pressure. Think of specific examples from your past experiences where you successfully managed stressful situations. This will show the interviewers that you can maintain high standards even when things get tough.
✨Highlight Your Teamwork Abilities
CFRS values collaboration, so be ready to talk about your experience working in teams. Share stories that illustrate your ability to support others and work effectively within a group. This will align with their culture of inclusivity and teamwork.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the technology used in the Fire Control department. This shows your genuine interest in the role and helps you assess if CFRS is the right fit for you.
