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- Tasks: Create a welcoming library space and assist customers with their needs.
- Company: Join a supportive team at Cambridgeshire County Council.
- Benefits: Wellbeing package, flexible holidays, and professional development opportunities.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for overtime and growth across multiple library locations.
The predicted salary is between 24000 - 36000 £ per year.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self‑organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are looking for friendly, enthusiastic, and versatile people. You will have high standards of customer care and be able to work using your own initiative. The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi‑task, be flexible and enjoy working under pressure. There will be scope for working in other locations, so flexibility and adaptability is a must. IT skills are essential for this role and full training will be given on library specific systems and processes. The role involves a significant amount of standing, bending, carrying books and pushing heavy trollies.
Responsibilities:- Be confident using your initiative.
- Have excellent communication and digital skills.
- Work with volunteers.
- Quickly master the varied aspects of library routines, including front‑line customer care, using the library management system, the self‑service machines, handling cash, stock requests and stock circulation procedures.
- Demonstrate a mature and professional attitude.
- Work collaboratively with partners in the building.
This role is based at Bar Hill Library. Bar Hill is a busy, modern library situated in the heart of the community. There may be opportunities for overtime within other libraries in the cluster – Cottenham, Histon, Papworth and Willingham. Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage.
Benefits:- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
- Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme.
- Take your bank holidays flexibly to better suit your personal circumstances.
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
- Opportunities to nominate and receive Employee Recognition Awards.
- An Our Cambs Rewards account, giving you access to in‑store and online discounts as well as our Car Lease and Cycle to Work schemes.
Community Library Assistant in Hilton employer: Cambridgeshire County Council
Contact Detail:
Cambridgeshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Library Assistant in Hilton
✨Tip Number 1
Get to know the library and its community! Spend some time visiting Bar Hill Library and chatting with staff and customers. This will help you understand the vibe and show your genuine interest in creating a welcoming space.
✨Tip Number 2
Brush up on your IT skills! Familiarise yourself with common library management systems and self-service machines. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 3
Show off your customer care skills! During interviews or networking, share examples of how you've provided excellent service in the past. This will highlight your ability to create a friendly atmosphere for all library users.
✨Tip Number 4
Flexibility is key! Be open about your willingness to work in different locations and take on various tasks. This adaptability will make you a standout candidate for the role and show that you're ready for anything!
We think you need these skills to ace Community Library Assistant in Hilton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for community and libraries shine through! We want to see how excited you are about creating a welcoming space for everyone.
Highlight Your Skills: Make sure to showcase your customer care skills and any IT experience you have. We’re looking for friendly folks who can handle the library management system like a pro!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cambridgeshire County Council
✨Show Your Enthusiasm
Make sure to express your passion for community engagement and customer service during the interview. Share specific examples of how you've created welcoming environments in previous roles or experiences, as this aligns perfectly with the library's mission.
✨Demonstrate Flexibility
Since the role requires adaptability, be ready to discuss times when you've successfully managed multiple tasks or adjusted to changing circumstances. Highlight your ability to work under pressure and how you thrive in dynamic environments.
✨Brush Up on IT Skills
Familiarise yourself with common library management systems and digital tools. Even if full training will be provided, showing that you have a basic understanding of these systems can set you apart and demonstrate your initiative.
✨Emphasise Teamwork
Talk about your experience working collaboratively with others, especially volunteers. The library values teamwork, so share stories that showcase your ability to communicate effectively and support your colleagues in creating a positive atmosphere.
