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For Companies At a Glance
- Tasks: Lead and manage diverse technical teams to deliver top-notch IT support services.
- Company: Join Cambridgeshire County Council, dedicated to innovation and community service.
- Benefits: Enjoy flexible bank holidays, additional leave options, and a comprehensive wellbeing package.
- Why this job: Shape the future of digital services while making a positive impact in your community.
- Qualifications: Proven track record in IT operations with strong leadership and problem-solving skills required.
- Other info: This hybrid role requires regular on-site presence; interviews on January 21, 2025.
The predicted salary is between 43200 - 72000 £ per year.
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing , both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities , apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
Are you a seasoned IT professional with a passion for leading and managing diverse technical teams? We are seeking a dynamic and experienced Head of IT Operational Services to oversee the day-to-day delivery of support services and acts as the senior technical lead for our Digital Service. This pivotal role will ensure the effective use of technology in line with our IT Strategy, meeting the short, medium and long-term needs of the organisation.
At Cambridgeshire County Council, we are committed to innovation, service quality and continuous improvement. As the Head of IT Operational Services, you will play a crucial role in shaping the future of our digital services, ensuring that we meet the evolving needs of colleagues and communities across Cambridgeshire. This is a hybrid role, with regular on site presence required.
For more information or to arrange an informal discussion about this fantastic opportunity, please contact Tim Spiers, Service Director: Customer and Digital Services by emailing
Interviews will be held on Tuesday 21st January 2025.
About you
You will be an experienced and strategic leader with a proven track record of IT operations, possessing strong problem-solving skills, excellent communication abilities and withhold a commitment to continuous improvement. You will place the customer at the heart of service delivery.
About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities. our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Head of IT Operational Services, PE28 4YE employer: Cambridgeshire County Council
Contact Detail:
Cambridgeshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Operational Services, PE28 4YE
✨Tip Number 1
Make sure to highlight your leadership experience in IT operations during any discussions or networking opportunities. This role requires a strategic leader, so be prepared to share specific examples of how you've successfully managed diverse technical teams.
✨Tip Number 2
Familiarize yourself with the latest trends in digital services and technology that align with Cambridgeshire County Council's IT Strategy. Being knowledgeable about current innovations will demonstrate your commitment to continuous improvement and service quality.
✨Tip Number 3
Engage with the local community and understand their needs. Since this role focuses on serving diverse communities, showing that you have a genuine interest in community engagement can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by thinking about how you would approach problem-solving in a customer-centric way. The ability to place the customer at the heart of service delivery is crucial, so be ready to discuss your strategies and past experiences.
We think you need these skills to ace Head of IT Operational Services, PE28 4YE
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of IT Operational Services. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in IT operations and leadership. Use specific examples that demonstrate your problem-solving skills and commitment to continuous improvement.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for leading diverse technical teams and improving digital services. Make sure to mention your understanding of the organization's goals.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you would approach the challenges mentioned in the job description. Be ready to discuss your strategic vision for IT operations and how you prioritize customer service.
How to prepare for a job interview at Cambridgeshire County Council
✨Showcase Your Leadership Experience
As a candidate for the Head of IT Operational Services, it's crucial to highlight your experience in leading diverse technical teams. Prepare specific examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Emphasize Problem-Solving Skills
Demonstrate your strong problem-solving abilities by discussing past challenges you've faced in IT operations. Be ready to explain how you approached these issues and the positive outcomes that resulted from your solutions.
✨Align with the Organization's Values
Familiarize yourself with Cambridgeshire County Council's commitment to innovation, service quality, and continuous improvement. During the interview, express how your personal values align with these principles and how you can contribute to their mission.
✨Prepare for Hybrid Work Discussion
Since this is a hybrid role, be prepared to discuss your experience with remote and on-site work. Share how you effectively manage teams and projects in a hybrid environment, ensuring productivity and collaboration.
