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For Companies At a Glance
- Tasks: Be the friendly face at our Family Hubs, assisting families and managing reception duties.
- Company: Join North Northamptonshire Council, dedicated to transforming lives and supporting local communities.
- Benefits: Enjoy competitive pay, generous leave, hybrid working, and a range of wellbeing support.
- Why this job: Make a real impact in your community while developing your skills in a vibrant environment.
- Qualifications: Strong admin skills and a passion for helping others are essential; experience with diverse communities is a plus.
- Other info: This role offers opportunities for personal growth and a chance to be part of a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Family Hubs Reception & Customer Support Officer – Kettering – NN16 8TL
Our Benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
North Northamptonshire Council are excited to offer this key opportunity for a Family Hubs Reception & Customer Support Officer. This frontline role is essential in shaping the first impressions of our Family Hubs and driving forward our Family Hub Offer —supporting families from pregnancy through to age 19 (or 25 for those with SEND).
Our Family Hubs serve as vital community spaces, offering access to a wide range of services including education, mental health support, and physical health resources—with Start for Life at the heart of it all. As one of the first faces families see when they visit, you’ll be working in a fast-paced, supportive environment covering reception duties and assisting the team.
About you
As the first point of contact for families and partners, you’ll represent the values and vision of the Family Hubs. You’ll be confident in introducing people to the services and opportunities available and play a key part in encouraging community engagement.
We’re looking for someone who is approachable, organised, and professional—with strong admin skills and a genuine passion for helping others. You’ll need to be comfortable communicating with people from all walks of life and able to thrive in a busy, community-focused setting.
Please refer to the attached person specification for details of the essential and desirable skills, qualifications, experience and knowledge required for this role and ensure this is reflected in your supporting statement in the application.
About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities. our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
Family Hubs Reception & Customer Support Officer - Kettering - NN16 8TL employer: Cambridgeshire County Council
Contact Detail:
Cambridgeshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Hubs Reception & Customer Support Officer - Kettering - NN16 8TL
✨Tip Number 1
Familiarise yourself with the services offered by Family Hubs. Understanding the range of support available will help you engage confidently with families and demonstrate your genuine passion for helping others during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a community-focused setting. Being approachable and professional is key, so consider role-playing scenarios where you might need to assist families or answer their questions.
✨Tip Number 3
Network with current or former employees of North Northamptonshire Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Showcase your organisational skills by preparing for a busy environment. Think about examples from your past experiences where you've successfully managed multiple tasks or supported a team, as this will highlight your ability to thrive in a fast-paced setting.
We think you need these skills to ace Family Hubs Reception & Customer Support Officer - Kettering - NN16 8TL
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Family Hubs Reception & Customer Support Officer position. Make notes on key skills and experiences that align with the role.
Tailor Your Supporting Statement: Craft a supporting statement that highlights your relevant experience and skills. Use specific examples to demonstrate how you meet the essential and desirable criteria outlined in the person specification.
Showcase Your Passion: Express your genuine passion for helping families and community engagement in your application. Highlight any previous experience in customer support or community services that showcases your commitment to this field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cambridgeshire County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Family Hubs Reception & Customer Support Officer. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
As this role involves interacting with families from diverse backgrounds, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in busy or challenging environments.
✨Highlight Your Organisational Abilities
Being organised is key in a fast-paced environment. Think of specific instances where your organisational skills have helped you manage multiple tasks or priorities effectively, and be ready to share these examples.
✨Express Your Passion for Community Engagement
This role is all about supporting families and encouraging community involvement. Be prepared to discuss why you're passionate about helping others and how you can contribute to fostering a welcoming atmosphere at the Family Hubs.
