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- Tasks: Support users with personal care and respond to telecare alerts in a dynamic environment.
- Company: Join a diverse organisation dedicated to empowering individuals and promoting independence.
- Benefits: Enjoy flexible hours, wellbeing packages, extra leave, and discounts through Our Cambs Rewards.
- Why this job: Make a real impact in your community while gaining valuable experience in social care.
- Qualifications: Previous care experience and NVQ Level 2 Care or equivalent are essential.
- Other info: Part-time roles available with a rolling application process; apply now!
The Enhanced Response Service is a fast-paced service providing support to service users who trigger their telecare alarm and working alongside the ambulance service in responding to non-injured falls. We promote independence and signpost service users to Partnership teams for person-centred care and support. The role requires flexible working, including morning, evening, and weekend shifts, with the ability and willingness to travel across the team area.
Support Workers assist with personal care (washing, dressing, toileting, catheter care, feeding, meal prep, medication), respond to falls and telecare alerts, and coordinate with other services such as Fire and Rescue and Ambulance. You will apply learning from adult protection, diversity, and mental capacity training, and report incidents as per Council Policy. Effective liaison within the team and with other agencies (e.g., assistive technology, health colleagues) is essential, along with completing documentation in line with CCC policy.
The role involves travel across Cambridgeshire using CCC pool vehicles, which are manual, so a full manual driving license is required. Available posts are for 14.75, 18, and 21 hours per week at Hereward Hall, March. Shifts include mornings, evenings, and weekends, with a rota that includes every other weekend. Induction training is provided over the first 4 weeks, including shadowing team members.
As these are part-time roles, they do not meet sponsorship salary requirements. Applicants should highlight relevant skills and experience in their application. This is a rolling campaign with applications reviewed daily, and positions filled promptly once suitable candidates are identified.
Applicants need previous experience in a care environment, preferably within Adult social care, with an NVQ Level 2 Care or equivalent, and a willingness to work towards Level 3. Good literacy, numeracy, and IT skills are required to update electronic records.
Cambridgeshire offers a diverse community, including urban and rural areas. The organization values diversity and inclusion, supporting a workplace that is respectful and empowering. They are a Disability Confident Employer, offering reasonable adjustments during recruitment and employment, and encourage candidates to discuss needs with the hiring manager.
Additional benefits include wellbeing packages, extra annual leave options, flexible bank holidays, pension contributions, development opportunities, paid volunteering, peer support groups, recognition awards, and discounts through Our Cambs Rewards.
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Enhanced Response Service Support Workers employer: Cambridgeshire County Council
Contact Detail:
Cambridgeshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enhanced Response Service Support Workers
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Enhanced Response Service Support Worker role. Understanding the nuances of personal care, responding to telecare alerts, and liaising with other services will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in a care environment, especially if you have worked in adult social care. Be ready to discuss specific situations where you provided support or assistance, as this will show your capability and commitment to the role.
✨Tip Number 3
Since the role requires flexible working hours, be prepared to discuss your availability during the interview. Emphasising your willingness to work mornings, evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Make sure to mention any relevant qualifications, such as your NVQ Level 2 Care or equivalent, and express your eagerness to work towards Level 3. This shows your commitment to professional development and aligns with the organisation's values.
We think you need these skills to ace Enhanced Response Service Support Workers
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in a care environment, particularly within adult social care. Mention specific roles and responsibilities that align with the duties of the Enhanced Response Service Support Worker.
Showcase Your Qualifications: Clearly state your qualifications, especially if you have an NVQ Level 2 Care or equivalent. If you're working towards Level 3, mention this as well. This will demonstrate your commitment to professional development.
Demonstrate Flexibility: Since the role requires flexible working hours, including weekends and evenings, make sure to express your willingness and ability to work these shifts. Highlight any previous experience you have with similar schedules.
Communicate Your Skills: Good literacy, numeracy, and IT skills are essential for this role. Be sure to provide examples of how you've used these skills in past positions, particularly in updating electronic records or completing documentation.
How to prepare for a job interview at Cambridgeshire County Council
✨Show Your Care Experience
Make sure to highlight your previous experience in a care environment during the interview. Discuss specific situations where you provided personal care or supported individuals, as this will demonstrate your suitability for the Enhanced Response Service role.
✨Understand the Role's Requirements
Familiarise yourself with the responsibilities of the position, such as responding to telecare alerts and coordinating with other services. Being able to articulate how you can meet these requirements will show that you are well-prepared and genuinely interested in the role.
✨Emphasise Flexibility and Teamwork
Since the role requires flexible working hours and collaboration with various teams, be ready to discuss your availability and your ability to work effectively within a team. Share examples of how you've successfully worked with others in past roles.
✨Prepare Questions About Diversity and Inclusion
As the organisation values diversity and inclusion, prepare thoughtful questions about their initiatives in this area. This shows that you align with their values and are committed to creating a respectful and empowering workplace.
