P&EI Business Officer in Cambridge

Our Prevention and Early Intervention Business Officer role is central to the quality care and services we deliver across Cambridgeshire. From day one, we invest in our Business Officers, offering sector-leading pay, benefits and training to support a meaningful career where you will make a difference every day. We are looking for two dedicated, full time Business Officers to join us permanently in supporting our Reablement Duty and our Technology Enabled Care/Adult Early Help teams within Prevention & Early Intervention.

We are committed to finding the right fit for this important role. The successful candidate will join a team of motivated professionals, collaborating with a range of specialists within Prevention & Early Intervention, to deliver the best outcomes for residents of Cambridgeshire. This role requires flexibility, proactivity in problem solving, and positive engagement with colleagues, partners, and service providers alike. We offer a hybrid working approach, allowing you to work from both an office location and home, once fully trained. With multiple locations across Cambridgeshire, your office base will be assigned on appointment. As Prevention and Early Intervention Services operate over 7 days a week, the Duty role will include occasional weekend and evening shifts.

As a Business Officer, you will play an essential role in our operations, driving efficiency, improving processes and enhancing service delivery within the Prevention & Early Intervention teams.

Our benefits

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes.

What will you be doing?

Both these roles offer the opportunity to make a real impact, with key duties that include:

• Managing and processing incoming phone calls and correspondence with service users, their relatives and Health and Social Care professionals.
• Interpreting information to ensure queries are directed to appropriate teams/staff.
• Scheduling of care visits, and inputting and maintaining sensitive information across multiple databases, ensuring compliance with GDPR.
• Processing requisitions in line with our financial guidelines and legislation.
• Processing of send documentation within our internal systems, ensuring compliance with GDPR.
• Supporting the ongoing development of processes across the service.

About you

To thrive in this role, you should have:

• Proficiency with Windows & Microsoft Office applications (including Word, Excel, Outlook, PowerPoint and Internet) and the ability to learn new IT systems effectively.
• Strong communication skills, both verbal and written along with a collaborative team spirit and a positive, can-do attitude.
• A proactive approach, demonstrating initiative and a commitment to delivering high-quality customer service.
• A solid understanding of GDPR regulations.

You will also be:

• Empathetic and caring with the ability to remain emotionally resilient.
• Flexible and able to embrace change and support new ways of working.
• Proactive in learning and personal development.
• Able to travel to and work within Cambridgeshire County Council offices.

If this sounds like you, please demonstrate how you meet the essential criteria of the person specification in your personal statement. If you would like further information or would like to chat about this opportunity, please contact: Donna Bay - donna.bay@cambridgeshire.gov.uk and or Helen Jackson – Helen.jackson@cambridgeshire.gov.uk.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.

If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs.

Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.