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- Tasks: Support victims of crime from initial report to conclusion, providing advocacy and tailored assistance.
- Company: Join Cambridgeshire Constabulary, a leader in law enforcement dedicated to community safety.
- Benefits: Enjoy flexible working options, including remote work after training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic role.
- Qualifications: Strong communication skills and experience in customer service are essential; understanding victim issues is a plus.
- Other info: This role offers a chance to work in a diverse and inclusive workplace committed to personal growth.
The predicted salary is between 24100 - 36100 £ per year.
As a Victim and Witness Care Co-ordinator you will provide end to end support to victims of crime and ASB from the initial report to Police or self-referral through to the conclusion of any criminal justice process and beyond if required. You will provide victim and witness advocacy, championing the needs of the victim and witnesses and identifying and providing the necessary support where required.
We are looking for a person who has the ability to provide a consistently excellent level of service to victims and witnesses. You will be passionate about customer service and building relationships with partner agencies to ensure that victims and witnesses receive support to suit their individual needs.
The successful candidate should have excellent interpersonal skills, as well as written and verbal communication skills. The ability to work within a team is essential as is experience of call handling with the general public. You should have experience of managing a high workload and be able to work under pressure. You will be willing to learn a wide variety of operating systems and policies.
An understanding of the issues faced by various victim groups would be useful as well as an awareness of the Victims Code of Practice and other guidance and legislation around victim & witness care. Having strong cultural awareness and/or language skills would also be an advantage.
This role is predominantly office-based and involves a significant amount of telephone contact with victims and witnesses referred to our service. There are working from home opportunities once fully trained. The post holder will be expected to work on a rota basis ensuring office cover between the hours of 08:00am until 07:00pm. The post holder will also be expected to work a Saturday every six weeks.
If you have any questions about the role then please contact the Victim and Witness Hub Delivery Manager via VictimandWitnessHub@cambs.police.uk
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the 'Offer an Interview Scheme'.
Victim and Witness Care Co-ordinator employer: Cambridgeshire Constabulary
Contact Detail:
Cambridgeshire Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Victim and Witness Care Co-ordinator
✨Tip Number 1
Familiarise yourself with the Victims Code of Practice and other relevant legislation. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to victim and witness care during any discussions.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for a position that requires collaboration with partner agencies and providing excellent service to victims.
✨Tip Number 3
Showcase your ability to handle high workloads and work under pressure. Think of specific instances where you've managed multiple tasks effectively, as this will be key in demonstrating your suitability for the role.
✨Tip Number 4
If you have any cultural awareness or language skills, make sure to mention them. These attributes can set you apart from other candidates and are particularly valuable in a role that involves diverse victim groups.
We think you need these skills to ace Victim and Witness Care Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Victim and Witness Care Co-ordinator position. Understand the key responsibilities and required skills, such as interpersonal skills and experience in call handling.
Tailor Your CV: Customise your CV to highlight relevant experiences that align with the role. Emphasise your customer service skills, ability to manage a high workload, and any experience you have with victim support or advocacy.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting victims and witnesses. Mention specific examples of how you've provided excellent service in previous roles and your understanding of the Victims Code of Practice.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cambridgeshire Constabulary
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Victim and Witness Care Co-ordinator. Familiarise yourself with the Victims Code of Practice and the support services available to victims and witnesses. This knowledge will help you demonstrate your commitment to the role during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be prepared to provide examples of how you've successfully communicated with diverse individuals in the past. Highlight any experience you have in advocacy or support roles, as this will show your ability to champion the needs of victims and witnesses.
✨Demonstrate Your Ability to Work Under Pressure
The job involves managing a high workload and working under pressure. Be ready to discuss specific situations where you've successfully handled stressful scenarios, maintained composure, and delivered excellent service. This will reassure the interviewers of your capability to thrive in a demanding environment.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the organisation. Ask about the training process, team dynamics, or how they measure success in this position. This not only helps you gather important information but also demonstrates your proactive approach.
