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- Tasks: Support ICT systems and provide top-notch customer service to users across Beds, Cambs, and Herts.
- Company: Join the Cambridgeshire Constabulary's innovative ICT team.
- Benefits: Enjoy 24 days annual leave, a competitive pension, and access to onsite gyms.
- Other info: Hybrid working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in the community while developing your IT skills.
- Qualifications: GCSE level education or equivalent, with good computer and communication skills.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Cambridgeshire Constabulary is hiring an ICT Service Desk Analyst within the BCH (Beds, Cambs & Herts) ICT Department. Based at Hertfordshire Constabulary HQ in Welwyn Garden City or Cambridgeshire Constabulary HQ in Huntingdon, you will support the triâforce ICT estate ensuring vital business software is highly available to staff and officers.
Responsibilities
- You will demonstrate customer service skills and technical knowledge to analyse hardware and application faults raised by users across Beds, Cambs and Herts via phone or selfâservice, attempting firstâtime fixes or escalating within agreed SLAs and ensuring procedures or corrective actions are documented.
Qualifications and Experience
- Educated to GCSE level or equivalent (Inc. Maths & English) or proven written and numeric skills.
- Good computer literacy & keyboard skills including ability to use a computer/telephone and headset simultaneously.
- Good communication skills (written and spoken) and ability to remain calm and professional when under pressure.
- Ability to work in a team.
- Ability to work effectively with minimal supervision even when under pressure.
- Selfâmotivated and well organised.
- Excellent interpersonal skills.
- The ability to demonstrate a clear interest in working in an IT environment.
- Customer Service Qualification or ideally 6âmonths' experience within customer service/call handling environment desirable.
Benefits
- 24 days Annual Leave rising to 29 after 5 years' service in addition to public holidays.
- Highly competitive public sector local government pension scheme.
- Access to onsite gymnasiums at HQ sites.
- Hybrid working; contractually your place of work will be Herts HQ with requirement to work from either Herts or Cambs HQ office as requested.
- Eligibility to apply for the Blue Light Card scheme which offers discounts across hundreds of retailers.
- Sports and social club.
- Employee assistance programme.
Equality, Diversity and Inclusion
Everyone at Bedfordshire, Cambridgeshire and Hertfordshire takes personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.
We are working hard to continue to enhance and increase our diversity across the three forces, where communities are underârepresented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and your suitability for the role for which you have applied.
Contact: Jamie.Read@cambs.police.uk
ICT Service Desk Analyst - Cambs employer: Cambridgeshire Constabulary
Contact Detail:
Cambridgeshire Constabulary Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land ICT Service Desk Analyst - Cambs
â¨Tip Number 1
Get to know the company! Research Cambridgeshire Constabulary and their ICT department. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your customer service skills! Since this role is all about helping users with their tech issues, brush up on your communication techniques. Role-play common scenarios with a friend to build your confidence in handling calls and providing solutions.
â¨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what itâs really like to work at Cambridgeshire Constabulary. Plus, it shows initiative!
â¨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through the Cambridgeshire Constabulary careers page. This way, youâll be in the best position to get noticed by the hiring team.
We think you need these skills to ace ICT Service Desk Analyst - Cambs
Some tips for your application đŤĄ
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and provided top-notch support, especially in a tech environment.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Donât just send a generic application! We love it when candidates tailor their applications to the specific role. Mention how your background fits with the ICT Service Desk Analyst position and what you can bring to our team.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Cambridgeshire Constabulary
â¨Know Your Tech
Brush up on your technical knowledge related to hardware and software issues. Be prepared to discuss common faults and how you would approach troubleshooting them. This will show that youâre not just a people person but also technically savvy, which is crucial for the ICT Service Desk Analyst role.
â¨Customer Service Focus
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations calmly and professionally, as this will demonstrate your ability to thrive under pressure.
â¨Practice Communication Skills
Effective communication is key in this position. Practice explaining technical concepts in simple terms, as youâll need to assist users who may not be tech-savvy. Consider doing mock interviews with friends or family to refine your verbal and written communication skills.
â¨Show Your Interest in IT
Make sure to express your genuine interest in working within the IT environment. Research current trends in technology and be ready to discuss how they might impact the role. This enthusiasm can set you apart from other candidates and show that youâre committed to growing in this field.