At a Glance
- Tasks: Support the Camera, Tickets & Collisions Unit with admin tasks and public enquiries.
- Company: Join Hertfordshire Constabulary, dedicated to improving road safety across the region.
- Benefits: Enjoy a competitive salary, pension scheme, training, and 24/7 health support.
- Other info: Full-time role with flexible hours and potential for travel within the Tri-Force area.
- Why this job: Make a real impact on road safety while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and IT proficiency are essential; previous admin experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to join our Camera, Tickets & Collisions Unit as a Business Support Assistant (BSA) at Stevenage Police Station.
About CTC (Cameras, Ticket & Collisions): CTC manages speed enforcement on roads across Bedfordshire, Cambridgeshire, and Hertfordshire. Responsibilities include processing tickets for various offences, administering traffic collision reports, prosecuting traffic offences, and assisting the public with enquiries and insurance claims. The unit aims to improve road safety by working with the Road Policing Unit and partners to change road user behaviour.
The Role: To provide administrative support to ensure efficient service delivery and contribute to Hertfordshire Constabulary's mission and values.
Key Responsibilities:
- Handling a range of enquiries via written communication, in person, by phone, or webchat.
- Providing information to the public.
- Liaising with internal and external organizations and suppliers.
- Operating computer systems effectively.
- Providing broad administrative support, with flexibility to undertake various tasks as needed.
- This role may also support the wider CTC team with additional administrative duties.
Experience & Qualifications:
- Effective communication skills, attention to detail, and a positive, flexible approach are essential.
- Experience with IT, including word processing, spreadsheets, and databases.
- Experience in administrative roles.
- Experience operating office equipment.
- Excellent customer service skills.
Hours of Work: Full-time, 37 hours/week, Monday to Thursday 08:00–16:00, Friday 08:00–15:30. Occasional travel within the Tri-Force area may be required, and a valid UK driving license is advantageous. Travel and additional hours are negotiable and reimbursed according to Force policy. The position is based at Stevenage Police Station (no parking facilities).
Benefits: Competitive salary plus benefits including a pension scheme, training and career development, 24/7 health and wellbeing support, and discounts through the Blue Light scheme.
Application Details: Submit an expression of interest (max 500 words) covering the minimum entry requirements. Applicants must undergo vetting, including financial checks. Internal applicants must have completed probation. The role is open to redeployees and prioritizes them during recruitment. We are committed to inclusive employment and provide workplace adjustments for disabled applicants.
Further Information: Contact Karen.Senior@herts.police.uk for more details.
Business Support Assistant - Hertfordshire Constabulary in Stevenage employer: Cambridgeshire Constabulary
Hertfordshire Constabulary is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Business Support Assistant in the Camera, Tickets & Collisions Unit at Stevenage Police Station, you will benefit from a competitive salary, comprehensive training opportunities, and access to 24/7 health support, all while contributing to the vital mission of improving road safety in the community.
Contact Details:
Cambridgeshire Constabulary Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant - Hertfordshire Constabulary in Stevenage
✨Tip Number 1
Familiarise yourself with the Hertfordshire Constabulary's mission and values. Understanding their goals will help you align your responses during any interviews or discussions, showcasing your commitment to their objectives.
✨Tip Number 2
Brush up on your IT skills, especially in word processing, spreadsheets, and databases. Being able to demonstrate your proficiency in these areas can set you apart from other candidates, as they are crucial for the role.
✨Tip Number 3
Prepare to discuss your previous administrative experience in detail. Think of specific examples where you've successfully handled enquiries or provided excellent customer service, as these will be key aspects of the role.
✨Tip Number 4
Consider reaching out to current or former employees of the CTC unit for insights. They can provide valuable information about the work environment and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Business Support Assistant - Hertfordshire Constabulary in Stevenage
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Business Support Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft Your Expression of Interest:Since the application requires an expression of interest of up to 500 words, make sure to clearly articulate your motivation for applying, relevant experience, and how you can contribute to the Camera, Tickets & Collisions Unit. Be concise and focused.
Highlight Relevant Skills:Emphasise your effective communication skills, attention to detail, and customer service experience in your application. Mention any specific IT skills you possess, such as proficiency in word processing, spreadsheets, and databases, as these are crucial for the role.
Proofread Your Application:Before submitting, thoroughly proofread your expression of interest for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Cambridgeshire Constabulary
✨Showcase Your Communication Skills
As a Business Support Assistant, effective communication is key. Be prepared to demonstrate your ability to handle enquiries clearly and professionally, whether in writing or verbally. Think of examples from your past experiences where you successfully communicated with customers or colleagues.
✨Highlight Your IT Proficiency
Since the role requires operating various computer systems, make sure to discuss your experience with word processing, spreadsheets, and databases. Bring specific examples of how you've used these tools in previous administrative roles to improve efficiency or solve problems.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position, especially when processing tickets and reports. Prepare to share instances where your meticulous nature helped avoid errors or improved the quality of your work. This will show that you understand the importance of accuracy in administrative tasks.
✨Demonstrate Flexibility and Team Support
The role may require you to take on various tasks and support the wider team. Be ready to discuss how you've adapted to changing priorities in the past and how you can contribute positively to a team environment. Highlight any experiences where you went above and beyond to assist colleagues.
