Job summary
Business Support Lead (Secondment opportunity) - 0-19 Healthy Child Service.
An exciting opportunity has arisen for an experienced, motivated and highly organised Business Support Lead to join the 0-19 Heathy Child Service.
As the Business Support Lead, you will work closely with the Healthy Child Service Leadership Team, providing operational and business support to the Heads of Locality across a range of service portfolios. You will play a key role in ensuring the smooth and effective running of business systems, supporting service performance, and driving continuous improvement.
This role offers an excellent opportunity for someone with strong organisational, analytical, and communication skills who is passionate about supporting high-quality services for children, young people, and families.
Should we receive a high number of applications we can close the vacancy at any point from the 26th October 2026.
Main duties of the job
The post holder will work closely with members of the Healthy Child Service (HCS) leadership team, providing operational and business support to the Heads of Locality across their service portfolios. The role is responsible for coordinating business functions, supporting service performance, managing data and waiting lists, and contributing to service development and improvement.
The post holder will operate with a high degree of autonomy, working largely on their own initiative within clearly defined organisational policies, procedures, and strategic objectives. The role is managed through agreed outcomes and performance expectations rather than continuous direct supervision.
They will independently plan, prioritise, and organise their workload, making day-to-day decisions relating to service delivery, workforce coordination, data analysis, and operational performance. The post holder is required to interpret complex information (including performance metrics, workforce data, and service demand), using professional judgement to identify risks, take corrective action, and escalate issues appropriately.
The role also includes line management responsibility for designated administration and support staff and promoting effective working practices across teams and partner organisations to support service objectives.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Job description
Job responsibilities
Business Support
Analyse, interpret, and evaluate a range of routine and non routine information, including service performance data, workforce metrics, and operational reports.
Use Trust information systems (e.g. SystmOne, ESR, Health Roster, iHub, Oracle) to support monitoring of service activity and performance.
Identify trends, risks, and early warning indicators, including service pressures such as demand and capacity, and take appropriate action within agreed parameters.
Produce and interpret workforce and service data, including demand and capacity information, to support operational planning.
Compare data sets and assess data quality to ensure accurate reporting and reliable information.
Contribute to performance reporting by identifying issues and supporting the development of corrective actions.
Apply problem solving skills to prioritise operational issues and implement practical solutions within established procedures.
Identify opportunities to improve service efficiency and contribute to service improvement initiatives.
Escalate complex, non routine, or high risk issues to senior staff as required.
Service Developments
Support and contribute to the implementation of service improvement projects and new ways of working as directed by senior staff.
Lead the implementation of agreed business process improvements within defined service frameworks.
Review and adapt information systems and processes to improve functionality and reporting.
Contribute to service redesign and transformation activity.
Act as a SystmOne Champion, providing guidance and training to administrative and clinical staff.
Develop and maintain operational guidance and standard operating procedures in line with Trust policies.
Undertake audits within scope of role and contribute to service improvement actions.
Communication
Liaise with internal teams, localities, and external partners to support effective use of data and information.
Develop templates and support system configuration to improve service processes.
Support the investigation and resolution of complaints relating to business functions, within scope of role.
Communicate effectively with a range of stakeholders, adapting communication style as required.
Maintain confidentiality, professionalism, and Trust values in all communications.
Budgetary Responsibility
Support the management of delegated budgets and monitor use of designated resources.
Authorise bank and additional staffing within agreed limits and delegated authority.
Review financial reports and invoices, resolving discrepancies in line with Trust procedures.
Contribute to financial efficiency and value for money within the service.
People Management
Line manage designated administrative and support staff in accordance with Trust policies.
Support recruitment, induction, appraisal, and performance management of staff within scope of role.
Support workforce planning activities, including rota coordination and capacity management.
Assist in managing staffing pressures such as sickness and annual leave to maintain service delivery.
Coordinate use of bank staff and ensure accurate recording on Health Roster.
Support the development and review of non clinical job descriptions.
Coordinate training and development activities for staff.
Maintain own professional development and participate in appraisal and KSF processes.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
All data shared via telephone or electronic transfer must comply with the Trusts Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.
The post holder will participate in clinical and safeguarding audits as required.
Provide service users and their families/carers with information on standards they should expect from the team.
The post holder is required to participate in relevant emergency preparedness process for their team.
Person Specification
Qualifications
Essential
- Degree or equivalent experience.
- Training/qualification in leadership/management or comparable professional/technical qualification or equivalent experience.
Desirable
- PRINCE 2 practitioner certificate/other formal project management training.
Experience
Essential
- Experience of analysing and interpreting data to support service improvement
- Experience of supporting new ways of working and service developments
- Experience of working across teams to support service delivery
- Experience of line management or supervision of administrative/support staff
- Experience of identifying problems and implementing practical solutions
- Experience of supporting workforce or service changes
Desirable
- Experience of analysing barriers and finding solutions when developing ways of working.
- Working with children and family services.
- Experience of implementing business change in previous roles.
Skills
Essential
- Strong organisational and prioritisation skills
- Ability to manage competing demands within a defined role
- Effective communication skills with a range of stakeholders
- Good analytical and problem-solving skills
Desirable
- Ability to balance the competing needs of services for workforce and clinical planning.
- Ability to assess, prioritise and delegate tasks to others within services, including other leaders and staff as appropriate.
- Able to communicate effectively with internal and external stakeholders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
Norfolk (Various Sites)
Norwich
NR2 3TU
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Healthy Child Service Business Support Lead in Norwich employer: Cambridge
At Boom Battle Bar, we pride ourselves on being a fantastic employer that champions teamwork and personal growth. Our Kitchen Staff play a vital role in delivering epic guest experiences while enjoying benefits like 28 days of paid holiday, access to mental health support, and exciting incentives. With a vibrant work culture and opportunities for career advancement, you'll thrive in an environment that values your contributions and encourages you to reach your full potential.
