Job summary
An opportunity for an internal secondment up until the 31.03.2026 as a Business Support Manager is available.
Working closely with all members of the CYP Leadership team for both the Speech and Language Therapy (SaLT) Service, the Mental Health Advice, Support and Access (MHASA) Service and be an active member supporting the Operational Service Leads, Clinical leads and Discipline Leads within the CYP portfolio of services.
Main duties of the job
The post holder will be responsible for business functions primarily focusing on the waiting list recovery plans within these services including co-ordinating change across the services, monitoring performance and data validations and supporting with waiting list management.
Promoting good working practices between disciplines, departments and teams, and external provider partners to enable services to achieve objectives and outcomes of projects or working groups.
The post holder will also be responsible for all aspects of line management for key groups of staff.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Job description
Job responsibilities
To manage processes and projects within the service focusing on waiting list recovery plans and to work with the Admin teams and Clinical Leadership teams for the implementation of new ways of working.
To lead on all business process initiatives across the services focusing on waiting list recovery plans.
To assess and monitor information systems, adapting them if required to improve and enhance their functionality.
As the services develop new policies, procedures and systems, the Business Support Manager will be expected to play a key role, working closely with and supporting the Operational Service Lead with developing, implementing and monitoring of processes.
To work closely with and to support the Operational Service Lead in the implementation and monitoring of various projects and future developments within the services.
To regularly monitor administrative and operational services to ensure they are in line with standards set by the Trust.
To engage and support any changes in service design and/or service delivery.
Create and deliver training sessions to both administration & clinical teams on current or new SystmOne processes. These will need to be tailored based on job role and individuals level of understanding.
Responsible for the creation and on-going review of non-clinical operational guidance and Standard Operating Procedures for both administration & clinical teams.
Drafting of service specifications for the development of service level agreements or contracts with partner agencies. This could involve liaising with commissioning bodies (e.g. transfers of care/ICB or NCC).
Supporting the clinical services by producing SBARs and option papers, including recommendations, for relevant services in order to promote improvements and efficiencies and overcoming challenges within the portfolio.
Person Specification
Qualifications and training
Essential
- Degree or equivalent experience.
- Post Graduate qualification in management or comparable professional/technical qualification or equivalent experience.
- Qualification in supervisory management or at least 12 months demonstrable experience.
Desirable
- HealthCare background.
- PRINCE 2 practitioner certificate / other formal project management training.
- Leadership and management training or qualification.
Experience
Essential
- Access and experience of using SystmOne at a regular and confident level using tasks, ledgers, caseloads and patient alerts.
- Knowledge and experience of health service management and change management.
- Experience of line management of staff in a large organisation.
- Knowledge and experience of workforce and service re-design.
- Evidence of managing rosters and spreadsheets to maintain accurate records.
- Experience of implementing business change in previous roles.
- Experience of analysing and interpreting data to deliver service change and improvement.
- Proven computer skills in Word, Excel, PowerPoint.
Desirable
- Experience of working with multiple teams to manage a service or achieve an outcome.
- Experience of analysing barriers and finding solutions when developing ways of working.
Skills, Abilities and Knowledge
Essential
- Good analytical and problem-solving skills.
- Excellent planning and organisational skills.
- Able to communicate effectively in written and verbal English language
- Excellent interpersonal and negotiating skills.
- Ability to prioritise work and manage the competing demands of unpredictable workload, including delegation of others' workload.
Desirable
- Ability to balance the competing needs of services for workforce and service planning.
- Ability to assess, prioritise and delegate tasks to others within services, including other managers/leads and staff as appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East of England Community Health and Care NHS Trust (Cambridge)
Address
Woodlands house, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Business Support Manager in Norwich employer: Cambridge
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