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- Tasks: Lead and support team operations, ensuring timely delivery of exam services.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy 28 days leave, private medical insurance, flexible working, and a discretionary bonus.
- Why this job: Be part of a dynamic team focused on innovation and excellent customer service.
- Qualifications: Looking for collaborative individuals with attention to detail and a passion for process improvement.
- Other info: Applications are open until 7th September 2025; interviews on 17th and 18th September.
The predicted salary is between 28800 - 37425 £ per year.
Job Title: Operations Support Manager
Salary: £28,800 – £37,425 per annum
Location: Cambridge, UK/Hybrid – minimum 2 days per week working from the Cambridge office
Contract: Permanent, Full Time – 35 hours per week
We are looking for a highly motivated, innovative and encouraging manager to join our team and help ensure our exam services are delivered on time and to a high standard.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Support Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.
This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities, where you will:
- Lead and support team operations by supervising system use, guiding direct reports, and ensuring accurate, timely completion of business-critical processes.
- Leading direct reports in a thorough bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off
- Assist Senior Operations Administrators in managing their teams and workflows effectively.
- Plan and review key activities including peak periods, bespoke sessions, and strategic projects, while identifying and mitigating risks and issues.
- Drive continuous improvement by reviewing documentation, enhancing processes, and collaborating with colleagues to implement effective changes.
- Foster team engagement through regular performance and wellbeing conversations, and by building and maintaining constructive relationships with internal teams and key external stakeholders, ensuring shared understanding of customer needs.
About you
You will be an instinctive collaborator, consistently demonstrate a high attention to detail and be able to work effectively under pressure and to demanding deadlines.
You will have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.
In addition, you will have a keen interest in process revision and improvement and be driven to become an expert of the processes you manage.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 7th September 2025. Interviews are scheduled to take place on 17th and 18th September 2025 and will be in person at our Cambridge office.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Why join us
Joining us is your opportunity to pursue potential. You\’ll belong to a collaborative team that\’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it\’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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Operations Support Manager - 6314 employer: Cambridge University Press
Contact Detail:
Cambridge University Press Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - 6314
✨Tip Number 1
Familiarise yourself with the Cambridge English Qualifications team and their current projects. Understanding their goals and challenges will help you demonstrate your enthusiasm and how you can contribute to their success during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific instances where you improved processes or enhanced team performance, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with current or former employees of Cambridge University Press & Assessment on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Prepare thoughtful questions about the company's approach to continuous improvement and team engagement. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career aspirations.
We think you need these skills to ace Operations Support Manager - 6314
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Operations Support Manager role. Focus on your leadership abilities, process improvement experience, and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams, improved processes, or delivered excellent customer service in previous positions.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your impact in previous roles. For example, mention any successful projects you led or improvements you implemented that enhanced team performance or customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Support Manager position.
How to prepare for a job interview at Cambridge University Press
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Operations Support Manager. Be prepared to discuss how your experience aligns with their needs, especially in areas like team leadership and process improvement.
✨Showcase Your Collaborative Skills
Since this role requires a high level of collaboration, think of examples from your past where you've successfully worked with teams or stakeholders. Highlight your ability to foster engagement and build constructive relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you've identified risks or issues and how you implemented effective changes to improve processes.
✨Demonstrate Your Passion for Improvement
The company values continuous improvement, so be ready to discuss your interest in process revision. Share specific instances where you've driven improvements in your previous roles and the impact it had on customer service.
