Operations Resilience Manager - 6822 in Cambridge

Are you motivated by strengthening organisations to withstand disruption and operate with confidence in uncertain environments? These are important times as Global Operations continues to strengthen its resilience, risk management and readiness. To support this, we are looking to appoint an experienced and thoughtful Operations Resilience Manager to join International Property & Services at Cambridge University Press & Assessment — a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

This is a fantastic opportunity to help ensure Global Operations can anticipate and respond to operational disruption, while continuing to support our customers and product groups worldwide.

About the role

As Operations Resilience Manager, you will be responsible for developing and embedding operational resilience across Global Operations – part of our Shared Services function. This includes resilience strategy, impact assessments, emergency response, and operational risk management. You will work closely with senior leaders, Local Risk Managers (Risk Champions) and business continuity colleagues to build a consistent framework. The role also serves as a tactical-level coordination function during business continuity or emergency response situations, as required.

Key responsibilities and accountabilities

• Developing and implementing Global Operations resilience strategies aligned to regulatory and organisational frameworks
• Coordinating business continuity (BC) and emergency response (ER) planning across Global Operations departments
• Planning and reviewing desktop and real-time resilience, BC and emergency response exercises
• Administering the Global Operations risk management programme, including horizon scanning and reporting
• Producing regular reports, dashboards and documentation for leadership, audits and reviews
• Providing training and awareness sessions to embed resilience capability across teams

This role offers the opportunity to work across a global shared service, influencing strategic decisions and strengthening organisational preparedness. This position has been classified as a hybrid role, typically requiring 40–60% of time spent working face-to-face at your Cambridge location. Other flexible working requests will be considered from day one.

About You

You bring solid experience across operational resilience, business continuity, emergency planning and risk management, with the ability to interpret complex information, identify critical services and dependencies, and influence stakeholders through a collaborative, delivery‑focused approach. Strong background in operational resilience, business continuity, emergency planning, and organisational risk approaches. Experience conducting risk assessments, embedding risk culture, and implementing full risk management frameworks. Hands-on in developing BCPs, leading desktop/BCP exercises, and driving continuous resilience improvements. Skilled at analysing complex data to inform decisions and strengthen resilience processes. Effective communicator with strong stakeholder engagement and influencing skills across all levels. Knowledge of ISO 22301; relevant risk, resilience, or BC certifications are an advantage.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical, Dental and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be February 16. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing February 17-20.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers, and researchers across the globe – for the benefit of individuals, society, and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.