Careers Head of Quality in Newtown

Overview: This is a role with genuine reach. You will lead the Quality Management System for our International Education division—covering assessments and services delivered in more than 165 countries. You will work closely with senior leaders and teams across the organisation to ensure our processes are consistently effective, efficient and resilient and align with the ISO 9001 standard.

Responsibilities:

• Setting and delivering our quality management strategy
• Developing and maintaining the quality management system, policies, procedures and guidance used across International Education
• Managing the programme of internal quality and control audits and reporting
• Leading assurance reviews of core processes at Board level committees
• Coordinating responses to Very Serious Issues (VSIs) and supporting colleagues across the organisation to resolve these effectively
• Building capability within the team and supporting a culture where quality is genuinely understood and valued

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

Required qualifications and experience:

• Certified quality management auditor/internal audit lead status (ISO 9001 or similar)
• Outstanding knowledge of quality management systems and performance indicators
• Experience in managing issues effectively, identifying root causes and planning corrective actions
• Confidence in communicating with a wide range of teams and leaders
• The ability to analyse complex information and make sound, well-reasoned decisions
• A steady approach under pressure and the resilience to handle challenging situations

Bonus / Preferred:

• Knowledge and understanding of risk management and controls auditing
• Experience in assessment, education or a similar industry
• Knowledge of international regulatory considerations linked to assessment or publishing

At Cambridge University Press & Assessment, we are proud of the impact our work has on learners, teachers, and communities across the world. Every day, millions rely on us to get things right. That’s why quality sits at the heart of everything we do.

About the role: We are looking for a Head of Quality to help shape the future of our quality management across International Education. If you care about clarity, standards and doing work that really makes a difference, this role offers something meaningful and long-lasting. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. We will support you to be at your best in work and to live well outside of it.

In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes