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- Tasks: Lead teams to ensure timely and accurate assessment processes while supporting staff engagement.
- Company: Join Cambridge University Press & Assessment, a prestigious academic publisher part of the University of Cambridge.
- Benefits: Enjoy flexible working, competitive salaries, and a range of family-friendly perks.
- Why this job: Be part of a dynamic team modernising education services and making a global impact.
- Qualifications: Strong attention to detail, excellent communication skills, and a collaborative mindset are essential.
- Other info: Flexible working arrangements available from day one; apply by 11 May 2025.
Location: Cambridge/Hybrid (2x a week in the office)
Contract: Permanent/Full Time (35 hours per week)
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you.
About the Senior Assessment Operations Coordinator role
These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Senior Assessment Operations Coordinator, who will thrive in this changing environment and is motivated by delivering excellent customer service.
This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:
- Supervising teams in using systems to complete critical processes accurately and on time.
- Planning for peak periods, sessions, and projects, and reviewing outcomes.
- Recording, investigating, and mitigating risks and issues effectively.
- Supporting direct reports with engagement, wellbeing, and performance through ongoing conversations.
- Building strong working relationships across the organization and with external stakeholders to ensure successful exam delivery.
- Leading bi-annual reviews of documentation to ensure comprehensive, compliant process flows and instructions.
About you
The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.
Essential skills and experience:
- A logical approach, strong attention to detail, and effective problem-solving skills.
- Excellent spoken and written English, with strong communication and customer service experience.
- Proven ability to follow documented processes, identify improvements, and implement changes.
- Collaborative mindset, working effectively with colleagues locally or internationally under pressure.
- Flexibility to adapt to change, prioritize tasks, and meet challenging deadlines while working independently.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 11 May 2025 and interviews are scheduled to take place on the week commencing 19 May 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Senior Assessment Operations Coordinator employer: Cambridge University Press & Assessment (CUPA)
Contact Detail:
Cambridge University Press & Assessment (CUPA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Assessment Operations Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in assessment operations and educational technology. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Cambridge University Press & Assessment on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure. Being able to articulate these examples clearly will showcase your suitability for the role.
✨Tip Number 4
Research the Cambridge English Qualifications team and their recent projects or initiatives. Showing that you are informed about their work will reflect your genuine interest in the position and the organisation.
We think you need these skills to ace Senior Assessment Operations Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Assessment Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience, particularly in customer service, team supervision, and process improvement. Use bullet points for clarity and ensure it is well-structured and free of errors.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight specific examples from your past that demonstrate your problem-solving skills, attention to detail, and ability to work under pressure.
Proofread Your Application: Before submitting, take the time to proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Cambridge University Press & Assessment (CUPA)
✨Showcase Your Problem-Solving Skills
As a Senior Assessment Operations Coordinator, you'll need to demonstrate your logical approach and effective problem-solving skills. Prepare examples from your past experiences where you've successfully identified issues and implemented improvements.
✨Emphasise Your Communication Abilities
Strong spoken and written English is essential for this role. During the interview, highlight your customer service experience and provide examples of how you've effectively communicated with colleagues and stakeholders in previous positions.
✨Demonstrate Your Collaborative Mindset
This role requires working closely with teams both locally and internationally. Be ready to discuss how you've successfully collaborated with others under pressure, and share specific instances where teamwork led to positive outcomes.
✨Prepare for Change and Flexibility
The ability to adapt to change is crucial in this dynamic environment. Think of examples where you've had to adjust your priorities or approach to meet challenging deadlines, and be prepared to discuss how you handle such situations.
