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- Tasks: Maintain and improve building equipment while providing top-notch customer service.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy 28 days leave, private medical insurance, and flexible work options.
- Why this job: Be part of a collaborative team making a global impact while growing your skills.
- Qualifications: A positive attitude, strong IT skills, and attention to detail are essential.
- Other info: Work shifts with a weekend premium and access to extensive training programs.
Apply below after reading through all the details and supporting information regarding this job opportunity.
Salary: £23,300 - £27,650 per annum
Location: Cambridge, UK
Contract: 12-month Fixed Term Contract – shift pattern applicable working one week early (6:00 – 14:00) one week late (12:00pm – 20:00)
We are looking for a Facilities Technician to join our Facilities team, where you will play a key role in maintaining, fixing and improving our building equipment across the Cambridge campus.
About the role:
As a Facilities Technician, you will be at the heart of the action, working in a fast-paced environment and collaborating with various teams. This role offers the opportunity to progress and grow in your career, learning new skills and expanding on current ones. You will have access to a wide variety of training programs, including PAT testing, IOSH Managing Safely, and First Aid.
You will:
- Perform and record planned preventative maintenance; respond to and close helpdesk tickets promptly.
- Identify and address defects during maintenance; manage helpdesk calls and building works to minimise downtime.
- Supervise external contractors, ensuring compliance with policies and requirements.
- Assist with office furniture moves and operational projects; keep storage areas organised.
- Provide high-level customer service and manage room services, including setup, checks, restocking, and fault investigation.
About you:
You will have a ‘can do' attitude and be committed to providing 100% customer satisfaction. You will have confidence in your approach to tasks and have high attention to detail. You will have strong IT skills, including Microsoft Office, and be adaptable and flexible.
Please note that this role will require you to work 1 in 5 weekends where you will receive an additional 10% weekend premium.
Rewards and benefits:
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We will consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 27th April 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place week commencing 6th May 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us:
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Facilities Technician employer: Cambridge University Press & Assessment (CUPA)
Contact Detail:
Cambridge University Press & Assessment (CUPA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Technician
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as planned preventative maintenance and helpdesk ticket management. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during the interview.
✨Tip Number 2
Research Cambridge University Press & Assessment and their facilities management practices. Understanding their values and how they operate can give you an edge in demonstrating your alignment with their mission and culture during the interview process.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Since this position emphasises high-level customer service, having concrete examples ready will showcase your ability to meet their expectations.
✨Tip Number 4
Be ready to discuss your adaptability and flexibility, especially regarding the shift patterns and weekend work. Highlight any past experiences where you've successfully managed similar schedules or adapted to changing work environments.
We think you need these skills to ace Facilities Technician
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Facilities Technician position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in facilities management or maintenance roles. Include specific examples of how you've successfully managed tasks similar to those listed in the job description, such as planned preventative maintenance or supervising contractors.
Showcase Your Skills: Make sure to mention your IT skills, particularly with Microsoft Office, as well as any certifications or training relevant to the role, such as PAT testing or First Aid. This will demonstrate your readiness for the technical aspects of the job.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Use this opportunity to convey your 'can do' attitude and commitment to customer satisfaction, which are crucial for the Facilities Technician position.
How to prepare for a job interview at Cambridge University Press & Assessment (CUPA)
✨Show Your Technical Skills
As a Facilities Technician, you'll need to demonstrate your technical abilities. Be prepared to discuss your experience with maintenance and repair tasks, and highlight any relevant training you've completed, such as PAT testing or First Aid.
✨Emphasise Customer Service
This role requires a strong focus on customer satisfaction. Share examples of how you've provided excellent service in previous positions, and be ready to explain how you would handle various customer-related scenarios.
✨Demonstrate Team Collaboration
You'll be working closely with various teams, so it's important to show that you can collaborate effectively. Discuss past experiences where teamwork was essential to achieving a goal, and how you contributed to the team's success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage unexpected situations. Think of specific examples where you've identified defects or managed helpdesk calls, and be ready to explain your thought process and actions taken.
