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- Tasks: Welcome visitors and manage front-desk operations for a busy reception team.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy 28 days annual leave, private medical insurance, and flexible working options.
- Why this job: Be part of a collaborative team making a global impact in education and research.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: This role offers a supportive environment with opportunities for growth and development.
The predicted salary is between 19300 - 23500 £ per year.
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Job Title: Receptionist
Salary: £23,300 – £27,650
Location: Cambridge
Contract: Permanent/Full time (35 hours per week)
This is an exciting opportunity to join a busy Reception team providing high levels of customer service to our visitors and colleagues.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
You will be responsible for welcoming all visitors visiting Cambridge University Press & Assessment.
As part of this role, you will:
- Provide a warm, professional welcome to all visitors to ensure an exceptional reception experience and strong customer satisfaction.
- Manage core front-desk functions including switchboard operations, email inboxes, meeting room bookings, hospitality coordination, and administration.
- Oversee site access and security by managing badge systems for staff and visitors and promptly addressing any concerns.
- Coordinate bookings for pool cars, bikes, and parking in compliance with company policies and insurance requirements.
- Maintain accurate records and documentation to support operational efficiency and audit readiness.
- Collaborate with colleagues and rotate between 3 Cambridge reception sites as part of a supportive front-of-house team.
About You
As a receptionist, you will need to have experience of providing high quality customer service. You\’ll also need to be comfortable using Microsoft Office products. You\’ll have attention to detail and an ability to work in a fast-paced environment.
To be successful in this role, you will have:
- Customer Service skills
- Excellent organisational skills.
- Good written and verbal communication skills.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Tuesday, 8th July with interviews scheduled to take place on w/c Monday, 21st July.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You\’ll belong to a collaborative team that\’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it\’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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Receptionist - 6110 employer: Cambridge University Press & Assessment
Contact Detail:
Cambridge University Press & Assessment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 6110
✨Tip Number 1
Familiarise yourself with the specific customer service standards expected at Cambridge University Press & Assessment. Research their values and mission to align your approach when interacting with potential interviewers.
✨Tip Number 2
Practice your communication skills, especially in a professional setting. Role-play scenarios where you welcome visitors or handle inquiries, as this will help you feel more confident during the interview.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing front-desk tasks. This could include handling multiple bookings or coordinating hospitality, demonstrating your ability to multitask effectively.
✨Tip Number 4
Network with current or former employees of Cambridge University Press & Assessment. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Receptionist - 6110
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like organisation, communication, and proficiency with Microsoft Office, as these are crucial for the receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage front-desk operations effectively.
Highlight Relevant Skills: In your application, clearly outline your customer service skills and any experience you have in fast-paced environments. Use examples to illustrate how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Cambridge University Press & Assessment
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication and problem-solving skills.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, brush up on your skills with Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially for tasks like managing emails or scheduling meetings.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. During the interview, highlight instances where your meticulous nature helped prevent errors or improved efficiency. This could include managing bookings or maintaining records accurately.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various situations at the reception desk. Practice responses to common scenarios, such as dealing with difficult visitors or managing multiple tasks simultaneously, to showcase your organisational skills.
