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For Companies At a Glance
- Tasks: Help customers with their queries about print and digital products.
- Company: Join Cambridge University Press & Assessment, a top academic publisher.
- Benefits: Enjoy a hybrid work model and competitive salary.
- Why this job: Be part of a prestigious organization while enhancing your customer service skills.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: This is a 12-month fixed-term contract with full-time hours.
The predicted salary is between 23300 - 26300 £ per year.
Job Title: Customer Service Representative
Salary: £23,300 – £26,300 per annum
Location: Cambridge, Hybrid (2 days in the office a week)
Contract:12-Month Fixed Term, Full time (35 hours per week)
We are looking for a Customer Service Representative to join our Customer Service team, where you will provide an efficient and high-quality service to our global customers ordering our print and digital products.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
In this exciting and varied role, you will own, investigate, and resolve customer queries within agreed timescales, whilst maintaining the highest standard of procedural,…
Customer Service Representative (5580) - Cambridge employer: Cambridge University Press and Assessment
Contact Detail:
Cambridge University Press and Assessment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (5580) - Cambridge
✨Tip Number 1
Familiarize yourself with Cambridge University Press & Assessment's products and services. Understanding their print and digital offerings will help you engage more effectively during the interview.
✨Tip Number 2
Highlight your experience in customer service, especially in resolving queries efficiently. Be ready to share specific examples of how you've handled challenging situations in the past.
✨Tip Number 3
Demonstrate your ability to work in a hybrid environment. Share any previous experiences where you successfully balanced remote and in-office work, showcasing your adaptability.
✨Tip Number 4
Research common customer service metrics and standards. Being knowledgeable about what constitutes high-quality service will show that you are serious about maintaining their standards.
We think you need these skills to ace Customer Service Representative (5580) - Cambridge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as providing high-quality service and resolving customer queries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you successfully handled customer inquiries or resolved issues, showcasing your ability to meet the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with the requirements, and express your passion for providing excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Cambridge University Press and Assessment
✨Understand the Company
Before your interview, take some time to research Cambridge University Press & Assessment. Familiarize yourself with their products and services, especially in print and digital formats. This will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer queries or complaints. Highlight your ability to maintain high standards of service and how you manage to stay calm under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations related to customer service, focusing on how you would investigate and resolve issues efficiently.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the role and the team. This shows your enthusiasm and helps you understand if the position aligns with your career goals.
