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- Tasks: Provide top-notch customer support to exam centres, candidates, and teachers globally.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Make a positive impact while working in a prestigious organization with a global reach.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Permanent, full-time role with 35 hours per week.
The predicted salary is between 23300 - 27650 £ per year.
Job Title: Customer Service Advisor Salary: £23,300 – £27,650 Location: Cambridge, Hybrid (Min 2 Days Per Week) Contract: Permanent, Full time 35 hours per week Are you passionate about making a positive first impression and providing world-class customer support to people all over the world? If so, we want to hear from you! We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. As a Customer Service Advisor (also known as Helpdesk Analyst) you will provide first-line customer support to Cambridge English exam centres, candidates and teachers based all over the world. For many customers, speaking to a Customer Service Advisor is their first…
Customer Service Advisor (5494) - Cambridge employer: Cambridge University Press and Assessment
Contact Detail:
Cambridge University Press and Assessment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (5494) - Cambridge
✨Tip Number 1
Familiarize yourself with Cambridge English exams and the services we provide. Understanding our products will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for the types of inquiries you might receive.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours will not only help you stand out but also show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisor (5494) - Cambridge
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as providing first-line support and making a positive impression.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you provided support or assistance, especially in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've positively impacted customers in the past and why you're excited about this opportunity with Cambridge University Press & Assessment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Cambridge University Press and Assessment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer support. Share examples of how you've positively impacted customers in previous roles, as this aligns with the company's focus on making a great first impression.
✨Understand the Company and Its Values
Research Cambridge University Press & Assessment and familiarize yourself with their mission and values. This will help you tailor your responses to demonstrate that you are a good fit for their culture and understand their commitment to quality.
✨Prepare for Common Customer Service Scenarios
Think about common challenges faced in customer service roles and prepare your responses. Be ready to discuss how you would handle difficult situations or resolve customer complaints effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
