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- Tasks: Lead operational activities and support strategic goals in a dynamic digital environment.
- Company: Join Cambridge University Press & Assessment, a top academic publisher linked to the University of Cambridge.
- Benefits: Enjoy a competitive salary, hybrid working options, and a vibrant workplace culture.
- Why this job: Make a real impact while supporting millions of customers globally in a fast-paced setting.
- Qualifications: Looking for passionate individuals with strong organizational skills and a customer-focused mindset.
- Other info: This is a permanent, full-time role with a 35-hour work week.
The predicted salary is between 34500 - 44850 £ per year.
Job Title: Customer Enablement Manager Salary: £34,500 – £44,850 Location: Cambridge, UK (with some flexibility for hybrid working) Contract: Permanent/Full time (35 hours per week) Are you ready to make a difference to an exciting, complex digital organisation? We have an exciting opportunity for a Customer Enablement Manager to join a passionate, fast-paced environment providing world class support to our millions of customers around the world. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role This role is crucial in supporting the Head of Customer Enablement in managing operational activities and achieving strategic goals. The…
Customer Enablement Manager (5253) - Cambridge employer: Cambridge University Press and Assessment
Contact Detail:
Cambridge University Press and Assessment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Manager (5253) - Cambridge
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of digital organizations like Cambridge University Press & Assessment. Understanding their operational activities will help you demonstrate your ability to support the Head of Customer Enablement effectively.
✨Tip Number 2
Showcase your experience in customer support and enablement during the interview. Be ready to discuss specific examples where you've successfully managed customer relationships or improved customer satisfaction.
✨Tip Number 3
Research the latest trends in academic publishing and assessment. Being knowledgeable about the industry will not only impress your interviewers but also show that you're genuinely interested in the role and the organization.
✨Tip Number 4
Network with current or former employees of Cambridge University Press & Assessment on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Enablement Manager (5253) - Cambridge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Enablement Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the requirements of the role. Use specific examples from your past work that demonstrate your ability to support operational activities and achieve strategic goals.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your background makes you a perfect fit. Mention your understanding of the digital landscape and customer support, as well as your passion for working in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cambridge University Press and Assessment
✨Understand the Company Culture
Before your interview, take some time to research Cambridge University Press & Assessment. Familiarize yourself with their mission, values, and recent projects. This will help you align your answers with their culture and demonstrate your genuine interest in the organization.
✨Showcase Your Customer Support Experience
As a Customer Enablement Manager, your experience in customer support is crucial. Prepare specific examples of how you've successfully managed customer relationships or resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Strategic Thinking Skills
This role involves achieving strategic goals, so be ready to discuss your approach to strategic planning and execution. Share examples of how you've contributed to operational activities in previous roles and how you can apply that experience to support the Head of Customer Enablement.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the challenges the department faces, and how success is measured in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
