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For Companies At a Glance
- Tasks: Support users with technical issues and enhance digital experiences for test takers.
- Company: Join Cambridge University Press & Assessment, a leading academic publisher and part of the University of Cambridge.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive team environment.
- Why this job: Be part of a mission that impacts over half a million learners each month while developing your tech skills.
- Qualifications: No specific experience required; just a passion for tech and customer service.
- Other info: This is a 12-month fixed-term contract with full-time hours.
The predicted salary is between 24800 - 37425 £ per year.
Job Description
Job Title: Application Support TechnicianSalary: £28,800 to £37,425Location: Cambridge / Hybrid (at least 2 days a week in the office) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you.We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are currently looking for an Application Support Technician to join our Cambridge English Qualifications (CEQ) Support team. You'll be at the heart of our mission to ensure seamless digital experiences for over half a million test takers each month.
This role is pivotal…
Application Support Technician (6197) - Cambridge employer: Cambridge University Press and Assessment
Contact Detail:
Cambridge University Press and Assessment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Technician (6197) - Cambridge
✨Tip Number 1
Familiarise yourself with the specific applications and technologies used by Cambridge University Press & Assessment. Understanding their systems will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully solved technical issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Network with current or former employees of Cambridge University Press & Assessment on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Application Support Technician role.
✨Tip Number 4
Stay updated on the latest trends in application support and customer service. Being knowledgeable about industry best practices can set you apart during discussions and demonstrate your commitment to professional growth.
We think you need these skills to ace Application Support Technician (6197) - Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Application Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, customer service experience, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Provide specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the Cambridge English Qualifications Support team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cambridge University Press and Assessment
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Application Support Technician. Be prepared to discuss how your skills and experiences align with the technical challenges mentioned.
✨Showcase Your Problem-Solving Skills
Since the role involves solving technical challenges, be ready to share specific examples from your past experiences where you successfully resolved issues. Highlight your analytical thinking and customer service approach.
✨Familiarise Yourself with the Company
Research Cambridge University Press & Assessment and their mission. Understanding their values and the importance of delivering exceptional customer service will help you tailor your responses during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and work environment are a good fit for you.
