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- Tasks: Support the Transplant Unit by providing efficient administrative services and excellent communication.
- Company: Join the renowned Cambridge University Hospitals NHS Foundation Trust, known for outstanding patient care.
- Benefits: Enjoy flexible working hours, on-site facilities, and travel perks while making a difference.
- Why this job: Be part of a compassionate team that values safety, kindness, and excellence in healthcare.
- Qualifications: GCSE level education or equivalent experience, with strong IT and communication skills.
- Other info: Great opportunity for career growth in a supportive and diverse environment.
The predicted salary is between 19572 - 25938 £ per year.
This is a part-time Ward Clerk role on Ward G5 within the Transplant Unit, with responsibility to support Ward G5 (28 beds) and provide support to F5 (5 bedded transplant high dependency area).
You will work independently and as part of a team to provide an efficient administration service for the ward. You will need excellent communication skills and the ability to prioritise workload and work well under pressure. You should be willing to learn, work proactively on your own initiative, and have excellent verbal, written, IT and customer care skills with a good understanding of Microsoft applications. You must uphold the Trust values of Together, Safe, Kind, and Excellent at all times.
Main duties of the job:
- Meet and receive patients, visitors and other staff to the ward in a polite, courteous and professional manner.
- Answer the telephone and relay accurate messages as appropriate.
- Maintain effective communications between patients, their relatives and the team within the department.
- Liaise with all members of the multi-professional team to ensure effective communications within the department and with other areas in the Trust.
- Report complaints or concerns to the nurse in charge.
- Assist in the orientation of new staff to the ward within the ward clerk remit.
- Be responsible for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.
- Keeping Epic System up to date re capacity (admissions, discharges, transfers etc).
We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Benefits also include reduced-cost Stagecoach bus travel to and from the CUH site, free Park and Ride between Babraham Road and Trumpington, free travel to Cambridge train station and our hospitals, and subsidised on-site parking for eligible staff.
CUH is committed to supporting good work-life balance with flexible arrangements that may include part-time working, job-share, term-time working and flexible start and finish times.
Person specification:
- Numerate and literate
- Educated to GCSE level or equivalent, or equivalent experience
- Experience of working in a busy office environment or busy reception
- Experience of customer service or dealing with the public
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face-to-face
- Good organisational skills
- Willing to take on / learn new skills
- Ability to adapt to change
- Ability to work under pressure and in a busy environment
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Ward Clerk in Cambridge employer: Cambridge University Hospitals
Contact Detail:
Cambridge University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or healthcare sector, especially those who work at Cambridge University Hospitals. A friendly chat can open doors and give you insider info about the Ward Clerk role.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We all know that being a Ward Clerk means juggling tasks, so show off your organisational skills and ability to handle pressure!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like the NHS. Make sure you look smart and approachable when you go for your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our Trust values.
We think you need these skills to ace Ward Clerk in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ward Clerk role. Highlight your relevant experience, especially in administration and customer service, and show how you embody our Trust values of Together, Safe, Kind, and Excellent.
Show Off Your Skills: We want to see your excellent communication skills shine through! Whether it's in your written application or during an interview, demonstrate your ability to communicate effectively with patients and colleagues alike.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Cambridge University Hospitals
✨Know the Trust Values
Before your interview, make sure you understand the Trust's values: Together, Safe, Kind, and Excellent. Think of examples from your past experiences that demonstrate how you embody these values, as they'll be looking for candidates who align with their mission.
✨Brush Up on Your IT Skills
Since the role requires good IT skills, especially with Microsoft applications, take some time to refresh your knowledge. Be prepared to discuss your experience with these tools and how you've used them in previous roles, particularly in a busy environment.
✨Practice Your Communication Skills
As a Ward Clerk, you'll need to communicate effectively with patients, visitors, and staff. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with different scenarios, especially those involving difficult conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and prioritise tasks. Think of specific situations where you successfully managed competing demands or resolved conflicts, and be ready to share these stories during your interview.
