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- Tasks: Provide essential administrative support to consultants in Trauma and Orthopaedics.
- Company: Join the renowned Cambridge University Hospitals NHS Foundation Trust.
- Benefits: Enjoy flexible hours, competitive salary, and on-site leisure facilities.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: A-levels or equivalent experience in customer service or administration required.
- Other info: Be part of a diverse team committed to outstanding healthcare.
The predicted salary is between 22700 - 25700 £ per year.
An exciting opportunity has arisen within the Trauma and Orthopaedics Department for a permanent Medical Secretary to join our team. The role will be to provide a comprehensive Medical Secretary and PA service to Consultants within the speciality, including coordinating meetings, ensuring compliance with CCG requirements, producing clinic letters, other documents and dealing with patient and GP queries and concerns in a sympathetic and constructive manner. To use and manipulate data for recording purpose.
Main duties of the job:
- Carry out a range of complex administrative tasks specific to work area.
- Provide comprehensive support to senior team including diary management, coordinating and arranging meetings, taking minutes.
- Deal with enquiries face to face, via telephone and email supporting junior staff with more difficult situations.
- Carry out duties including audio typing, using hospital Epic system and other databases, distributing post and other administrative duties.
- Check and update patient information on the Trust’s medical records system (EPIC).
- Cover other positions within the work area during absence.
- Ensure new referrals are time and date stamped.
- Be accountable for ensuring and monitoring work produced is of the quality and quantity required ensuring expected Trust and department standards and deadlines are met including Clinic letter turnaround times.
Working for our organisation:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
Person specification:
Qualifications:
- Educated to A level or NVQ level 3 Customer Service / Business Admin / ITQ or equivalent
- Typing qualification or equivalent experience
- Specific technical / professional qualification
- Secretary qualification or equivalent
Experience:
- Experience of working in a busy clerical / office environment or Reception service
- Secretarial and/or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
- Experience of working in NHS
- Experience of working with medical records
- Recruitment and Selection of staff
- Experience of supervising staff
Knowledge:
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Aware of NHS targets and Trust priorities
Skills:
- Ability to work independently and as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to communicate in an accessible way to adapt forms according to diverse needs
- Ability to develop templates for letters / reports
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Ability to demonstrate leadership skills
- Willing to take on / learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
Additional Requirements:
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Medical Secretary in Cambridge employer: Cambridge University Hospitals
Contact Detail:
Cambridge University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cambridge University Hospitals. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We should also think about how our skills match the job description. Show them we’re the perfect fit for the Medical Secretary role!
✨Tip Number 3
Dress to impress! First impressions matter, so let’s make sure we look professional and confident when we walk into that interview room.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the position. Let’s remind them why we’re the best choice!
We think you need these skills to ace Medical Secretary in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Secretary role. Highlight your relevant experience in administrative tasks, especially in a healthcare setting, and show how you align with our Trust's values of Safe, Kind, Excellent.
Showcase Your Skills: Don’t forget to emphasise your skills in diary management, minute taking, and using IT systems like Microsoft Office. We want to see how you can handle complex tasks and support our team effectively!
Be Personable: When writing your application, remember to convey your ability to deal with patient and GP queries in a sympathetic manner. We value communication skills, so let your personality shine through!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to receive your details and get you into the interview process!
How to prepare for a job interview at Cambridge University Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary in the Trauma and Orthopaedics Department. Familiarise yourself with tasks like diary management, audio typing, and handling patient queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Medical Secretary, you'll need to communicate effectively with patients, GPs, and consultants. Prepare examples of how you've handled difficult situations or communicated complex information clearly in the past. This will demonstrate your ability to maintain professionalism and empathy, which are key in this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, such as managing conflicting appointments or dealing with an upset patient. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Emphasise Your Attention to Detail
In a medical setting, accuracy is crucial. Be prepared to discuss how you ensure high-quality work, especially when it comes to data entry and document production. Mention any systems or methods you use to double-check your work, as this will highlight your commitment to maintaining standards.
