Infrastructure Network Engineer in Cambridge

We have an exciting opportunity for a Network Engineer to join the Infrastructure team within the Unified Communications department at Cambridge University Hospitals NHS Foundation Trust. The Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.

The Network Engineer role is responsible for the day-to-day technical support and service delivery of all products and services supported by Unified Communications, including 10,000+ voice extensions, 100 cab rooms, a 1st/2nd line service desk capability, as well as the voice network upgrade and transition of core telephony platforms. The role is based on site full time within Unified Communications and reports to the Service Desk Manager.

Main duties of the job:

• To be responsible for day-to-day technical support of all products and services provided by Unified Communications.
• To support the Service Desk Manager, in close cooperation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work.
• To take part in the duty engineer arrangements for the team, and to support the duty engineer and Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation.
• To be part of an out-of-hours on call rota, attending site to resolve faults and issues where required.
• Contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager.

Working for our organisation:

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Working for CUH is rewarding and exciting. We offer a supportive and flexible working environment for staff, along with developmental opportunities, fantastic benefits and a family-friendly culture that’s supported by an ambition for the best connected and digital technology to support a high-quality service nationwide. We welcome applications from the Armed Forces.

Benefits to you:

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification:

Qualifications:

• Project Management.
• Certificate in management.
• Willingness to undertake professional development.
• CCNA.
• PRINCE2.
• ITIL Foundation.

Experience:

• Relevant experience in managing telephony, paging or IT systems in a large organisation.
• Working in a customer service or front of house environment.
• Experience of collaborative problem solving.
• Working in a first or second line service desk environment.
• Experienced in communicating with patients and the public to ascertain their requirements and expectations from their interaction with an organisation.
• Experience of managing systems in an acute hospital.
• Experience of managing contractors/contracts.
• Working with ITIL methodology.
• Experience of working with project management methodology.

Knowledge:

• Able to understand the complexities of the role.
• Sound knowledge of the requirements of an NHS organisation and associated service provision.
• Understanding of NHS plan and its aims.
• Understanding of Health & Safety.
• Knowledge of voice networks.
• Knowledge of desktop and application support.

Skills:

• Ability to analyse complex data and information and present options.
• Able to work on own initiative or under direction as appropriate.
• Confidentiality and discretion.
• Ability to prioritise own workload and multi-task.
• Organisational ability.
• Ability to establish effective relationships at all levels of the organisation.
• Motivated and able to work autonomously or in a team.
• Excellent written and verbal communication skills.
• Adaptable and resourceful, able to work under pressure.
• Self-motivated and proactive.

Additional Requirements:

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.