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- Tasks: Coordinate emergency referrals and bed locating for neonatal and paediatric transfers.
- Company: Join the renowned Cambridge University Hospitals NHS Foundation Trust.
- Benefits: Enjoy flexible working hours, competitive salary, and on-site leisure facilities.
- Why this job: Make a real difference in critical care for children and neonates.
- Qualifications: Customer service experience and basic IT skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 21500 - 23500 £ per year.
An exciting opportunity has arisen for an Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) for the East of England. PaNDR provides critical care retrievals for neonates and children up to the age of 16 years requiring transfer from different locations across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).
Main duties of the job:
- Working for an emergency, 24/7 neonatal and paediatric transfer service.
- To coordinate collection, storage and reporting of information regarding regional cot availability.
- To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.
- To be the first point of contact for all referrals.
- To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and Bank Holiday shifts, distributed as equally as possible with the priority being covering the service).
- This role is not patient facing and may require some lone working.
Working for our organisation:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
Benefits to you:
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Person specification:
Qualifications:
- Standard level of General Education (GCE, GSE, GCSE or equivalent education)
- NVQ Level 2 or 3 in Customer Service or Business and Administration
Experience:
- Experience of working in a customer services or front of house environment
- Experience of dealing with the public in a professional environment
- Basic IT skills - ability to use Microsoft packages
- Experience of working in a team
- NHS experience
- Experience of working in a busy contact centre/call handling position, helpdesk or reception
- Experience of using EPIC or other electronic patient record
Knowledge:
- Understanding of patient confidentiality issues
- Able to work on own initiative
- Ability to multi-task
- Knowledge of the NHS
- Knowledge of the eastern region
Skills:
- Good communication skills including telephone, email and face-to-face
- Ability to deal with challenging conversations, often with stressed/anxious stakeholders
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales, whilst under pressure
- Good organisational skills
- Ability to show attention to detail
- Pleasant, calm and polite telephone manner
- Using initiative to progress work/referrals without direct guidance, often whilst lone-working
Additional Requirements:
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
- Maintaining a neat and tidy appearance
- Willingness to assist with other duties as required
- In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years.
Emergency Bed Service Coordinator in Cambridge employer: Cambridge University Hospitals
Contact Detail:
Cambridge University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Bed Service Coordinator in Cambridge
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Emergency Bed Service Coordinator responsibilities and the values of Cambridge University Hospitals. This way, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and emergency coordination. Role-play with a friend to boost your confidence and get feedback on your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Emergency Bed Service Coordinator in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Emergency Bed Service Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to customer service and coordination. We want to see how you've handled similar situations in the past, especially in a busy environment like the NHS.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at Cambridge University Hospitals
✨Know Your Role
Make sure you understand the specifics of the Emergency Bed Service Coordinator role. Familiarise yourself with the responsibilities, such as coordinating emergency referrals and bed locating. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for all forms of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to handle challenging conversations with ease.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your time and tasks. Think of specific instances where you successfully juggled multiple responsibilities or worked under pressure. This will highlight your ability to thrive in a busy environment.
✨Align with Trust Values
Familiarise yourself with the Trust's values: Safe, Kind, Excellent. Be prepared to discuss how you embody these values in your work. Sharing personal anecdotes that reflect these principles will show that you’re a good cultural fit for the organisation.
