Discharge Coordinator - Early Intervention Team in Cambridge

An exciting opportunity has arisen for a highly motivated individual to join the Early Intervention Team (EIT) at Cambridge University Hospitals as a Band 4 Discharge Co-ordinator.

You will be part of an existing team of Discharge Planning Specialist Nurses, Therapists and Frailty Nurses who currently support patients in the Emergency Department and Same Day Emergency Care (SDEC) areas at Cambridge University Hospitals.

• The EIT Discharge Coordinator will be based on Emergency Department, Same Day Emergency Care (SDEC) and short stay wards coordinating discharges for all adult patients (18 years and above) to enable a reduction in length of stay, reduction in the number of lost bed days and increase the quality of complex discharge planning whilst supporting members of the MDT team.
• You will track the progress of patients through their hospital journey, and will develop robust plans to facilitate timely discharge.
• You will escalate issues with external organisations, which could cause a discharge delay via Early Intervention Team escalation process.
• Negotiation with staff, services and patients will be a vital part of this role to ensure the patient journey is progressed appropriately and safely.
• You will be responsible for supporting and working alongside EIT Discharge Planning Support Nurses to provide a high standard of assessment, advice and evaluation of patients to formulate appropriate plans of care for patients discharged into Community settings and refer on to appropriate MDT members for patients admitted to the hospital setting.
• The ability to work independently, being able to organise and prioritise your own workload and communicate effectively to a varied audience is essential.

You will be part of a dedicated and friendly team working together to achieve the best possible outcomes for all of our patients, keeping them at the centre of what we do.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commission, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

• GCSE or equivalent grades A-C in Maths and English (or equivalent).
• Computer skills (e.g. ability to use excel, word, email etc).
• Customer care course (or equivalent experience).
• Experience of working in a fast paced environment.
• Experience of using own initiative to resolve problems within boundaries of role.
• Experience of prioritising, planning and organising own workload and meeting deadlines.
• Experience of dealing with difficult situations and conversations.
• Experience of data entry and documentation in line with Data Protection/Confidentiality.
• Previous experience of working in the NHS.
• Experience/Knowledge of Complex discharge planning.
• Awareness of NHS targets and Trust priorities.
• Confidentiality and data protection processes and procedures.
• Knowledge of Trust information systems.
• Knowledge of Medical Terminology.

• Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation.
• Excellent organisational skills with an ability to manage a number of tasks at the same time.
• Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained.
• Able to prioritise workload effectively and accommodate the needs of the service escalating when appropriate.
• Ability to use initiative and work autonomously.
• Proven record in ability to be proactive, work as part of a multidisciplinary team and establish good rapport with individuals at all levels.
• Competent with standard IT software programmes e.g. Microsoft Word, Excel etc.
• Ability to use patient information systems e.g EPIC.

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.