Car Park Manager in Cambridge

An opportunity has arisen in the Security Team at CUH. You will be responsible for overseeing the operational car parking services; under the direction of the Head of Trust Security, by ensuring continued high level service delivery to the CUH Trust, through the implementation of effective leadership, operational planning and process management. You will be responsible for developing and implementing the Trust’s car parking policies and procedures and for auditing the application of these procedures. You will liaise effectively with managers and services to make complex decisions that will impact on the parking across the Trust. This will involve complex and sometimes controversial conversations with supply partners, that require diplomacy and decisions to be made that may not be popular. Excellent negotiation skills will be required to reach an end result that is workable. You will provide a central advisory and information service on all matters concerning car parking. Based on current Approved Codes of Practice (ACOP’s), British and European standards, together with all other national initiatives and directives on parking.

Main duties of the job

• You will be accountable for the car parking services & lead the development by maintaining & enhancing the standard of the whole operation in accordance with the service needs and contracts to ensure consistent service delivery.
• To effectively utilise a number of IT applications developing specialist knowledge across the range of work procedures and practices, underpinned by theoretical knowledge and relevant practical experience being responsible for the operational management of the access control systems.
• Collate data for financial analysis and recharging purposes across the Trust through identified parking systems and associated reporting matrix’s.
• Ensure that any risks related to area of responsibility are monitored and risk assessments updated, tracking all changes through the Trust risk register.
• Report & liaise on a daily basis with the Head of Service to ensure effective communication of all matters pertaining to the operational delivery of a high level service.

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Person specification

• Qualification specific to specialist field or equivalent qualification/ operational experience acquired through training courses and/or experience, or equivalent.
• Qualification in Management & Leadership, such as ILM certification level 5/degree or equivalent experience.
• Degree in contract management or equivalent.
• Car Parking Accreditation/qualification or equivalent working experience.
• Proven background in parking and/or operational management with an emphasis of success within service delivery.
• Experience in providing parking solutions within an operational environment to enhance service delivery.
• Experience of working within the NHS and a good understanding of its processes.
• Prioritising, planning and organising own and others tasks.
• Experience of dealing with difficult situations and confrontations.
• Background in contractual management within operational environment.
• Project management within an operational setting.
• Financial understanding within a contractual service delivery.
• Experience of analysing data, writing reports and presenting to various groups.
• Experience and knowledge of technical parking systems.

Additional Requirements

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.