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- Tasks: Provide professional admin and reception services to patients and colleagues at a leading hospital.
- Company: Join the renowned Cambridge University Hospitals NHS Foundation Trust.
- Benefits: Enjoy flexible working hours, competitive salary, and on-site leisure facilities.
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: GCSEs or equivalent; customer service experience preferred.
- Other info: Opportunities for career growth and a commitment to work-life balance.
The predicted salary is between 21500 - 22500 £ per year.
Main area: Administrator Grade Band 3.
Contract: Permanent.
Hours: 37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered).
Job ref: 180-B-CVA300-301
Employer: Cambridge University Hospitals NHS Foundation Trust
Site: Addenbrookes Hospital - Division B
Town: Cambridge
Salary: £24,937 - £26,598 p.a. pro rata
Salary period: Yearly
Closing: 09/02/2026 23:59
Interview date: 16/02/2026
Job overview: To deliver and maintain a professional administration and reception service to The Cambridge Breast Unit and to all its users: patients, relatives and colleagues.
Main duties of the job:
- Deliver and maintain a professional administration/clerical and reception service to patients, relatives, colleagues and Trust Staff.
- Greet visitors to the Unit face to face and respond to requests for a range of information.
- Input information on Trust systems including the NBSS system which supports the NHS Breast Screening Service.
- Book appointments, transport and referrals for both Breast Screening.
- Receive and respond to emails for a range of requests.
- Register, update all patient information accurately and ensure data compliance.
- Photocopying and filing.
Working for our organisation: Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities: Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full-time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 9th February 2026. Interviews are due to be held on the 16th February 2026.
Benefits to you: At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.
Person specification:
Qualifications:
- Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience.
- Secretary qualification or equivalent.
Experience:
- Experience of working in a busy office environment or reception role.
- Experience of prioritising, planning and organising own tasks.
- Working with guidelines.
- Experience of customer service or dealing with the public.
- Experience of IT packages - Microsoft Office.
- Previous experience of working in the NHS.
- Previous experience of working within medical records.
- Experience of call handling.
- Experience of dealing with difficult situations and confrontations.
Knowledge:
- Understanding of confidentiality and data protection.
- Understanding of customer service.
- Knowledge of the Trust including awareness of the Trust's priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
Skills:
- Ability to work as part of a team.
- Good communication skills including telephone, email and face to face.
- Ability to follow processes and procedures.
- High level of ability to organise and manage own time keeping to schedule and deadlines.
- Accurate and speedy typing and keyboard skills.
- Good organisational skills.
- Ability to meet deadlines.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
- Ability to touch type.
Additional Requirements: The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Administrator in Cambridge employer: Cambridge University Hospitals
Contact Detail:
Cambridge University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Cambridge
✨Tip Number 1
Get to know the organisation! Research Cambridge University Hospitals and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration roles. Think about your past experiences and how they align with the job description, especially around customer service and data management.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cambridge University Hospitals.
We think you need these skills to ace Administrator in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your previous roles, focus on your experience in busy office environments or reception roles. Mention specific tasks you've handled that relate to the duties listed in the job description, like managing appointments or handling customer queries.
Be Professional and Personable: Since this role involves interacting with patients and colleagues, it's important to convey a professional yet friendly tone in your application. Let your personality shine through while maintaining a level of professionalism that reflects our Trust values.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you'll find all the necessary details there!
How to prepare for a job interview at Cambridge University Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, such as managing patient information and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As an Administrator, you'll be interacting with patients and colleagues regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you handled difficult conversations or resolved conflicts, as these experiences will highlight your ability to stay calm under pressure.
✨Familiarise Yourself with Trust Values
Cambridge University Hospitals places a strong emphasis on their values: Safe, Kind, Excellent. Reflect on how you embody these values in your work. Be ready to discuss specific instances where you've demonstrated kindness or excellence in your previous roles, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, opportunities for professional development, or how the Trust supports work-life balance. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
