At a Glance
- Tasks: Investigate and resolve technical issues while providing exceptional service to clients.
- Company: Join a fast-growing, employee-owned IT support provider with a close-knit team culture.
- Benefits: Enjoy 25 days holiday, your birthday off, private health scheme, and professional development.
- Other info: Opportunity for career growth in an award-winning company with a fun atmosphere.
- Why this job: Be part of a dynamic team making a real impact in the tech support industry.
- Qualifications: 3-5 years experience in a technical analyst role and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
This isn’t a mere “raise and process tickets” kind of role. We’re looking for a Technical Analyst that is ready to join a fast‑based, growing business that is built around providing exceptional service at its heart. You will join an established team where you will quickly become part of the Cambridge Support family. Working as part of a team is key to success within the business, supporting each other for the greater good and ensuring excellent service is constantly provided to our customers.
About Cambridge Support: We’re a growing and ambitious IT support provider that is well known in the Cambridgeshire area. Having a close‑knit team culture and scaling fast, means this role has real room to flourish and grow with us. The fun and hard‑working atmosphere in the office translates directly into a personalised service for our clients, which is our motto, ‘IT solutions, with a personal touch’. In 2024 we became the 9th fastest growing IT support provider in the UK (and fastest in Cambridgeshire) according to the Top‑Growth 50 Channel Oxygen 2024 report. In 2025 we were grateful to make the Top‑Growth 50 report again for the second year running. We have proudly won 14 business awards in the past 6 years, which is down to the hard work by our brilliant team. Lastly, one of our proudest achievements is being an employee‑owned company. This gives every employee a stake in the company’s success through ownership and a voice in its direction. When the company grows, you grow too.
Type: Full‑time / Permanent (40 hours per week)
Location: Based from our St Neots Head Office in Cambridgeshire.
Core Responsibilities:
- Investigate, diagnose and resolve technical issues raised by our client base.
- Provide additional resource to the wider technical elements of the business.
- Contribute as part of technical audits for new clients, highlighting risks and providing appropriate recommendations.
- Potential site visits to clients providing face‑to‑face support service or project delivery.
- Work alongside the other team members to maintain excellent service levels.
- Operate on an 8‑hour shift rotation to provide effective cover during operational hours (07:00 – 19:00).
- Take ownership of your tasks and complete them to a high standard without supervision.
Key Skills & Qualifications:
Must have:
- 3–5 years in a Technical Analyst, Systems Analyst, or similar Service Desk role.
- Experience working as part of a fast‑paced service desk, consistently meeting SLA’s and time‑based deadlines.
- Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.).
- Technical proficiency in the following:
- Microsoft 365 and Azure
- Windows Server (2019 or newer)
- Microsoft Windows
- Networking (IP, VLAN, DHCP, Firewalls)
- Excellent customer service skills being confident with dealing with clients face‑to‑face, over the phone, and via email.
- Familiarity with Managed IT Services environments and operations.
- Ability to communicate and cooperate with both clients and colleagues from non‑technical backgrounds.
- Comfortable working in a close-knit team.
- Enthusiastic and willing to develop your technical proficiency.
Nice to have:
- Experience with other Operating Systems or Cloud Technologies (Linux, AWS, Google).
- Vendor qualifications and certifications.
- Experience with SQL and other similar database tools.
- Advanced networking skills and experience.
- Experience in project delivery and implementations.
- Experience with common MSP tools such as Ticketing systems, RMM Tools, Backup Platforms.
- Knowledge around cyber security best practices.
Employee‑owned company, where you receive a stake in the business. 25 days holiday + bank holidays. Your birthday off work – No one should have to work on their birthday, that’s why we give you the day off. Contributory pension scheme. Private health scheme covering elements such as dental, eye care, health & well‑being services. Regular company funded team socials. Professional and personal development plan including vendor certification paths.
We are an equal opportunities employer and welcome applications from all backgrounds, identities, and experiences. Cambridge Support values diversity and is committed to equality of opportunity. Cambridge Support has a responsibility to ensure that all employees are eligible to live and work in the UK. The successful applicant may be required to undertake a Disclosure and Barring Service (DBS) check. We look forward to hearing from you and good luck with your job searching.
Technical Analyst — 2 nd Line employer: Cambridge Support Ltd
Cambridge Support is an exceptional employer that fosters a close-knit team culture, providing employees with the opportunity to grow alongside the company. As an employee-owned business, you will have a stake in our success and a voice in our direction, complemented by generous benefits such as 25 days holiday, a private health scheme, and a commitment to professional development. Located in St Neots, Cambridgeshire, we pride ourselves on delivering personalised IT solutions in a fun and hard-working atmosphere, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst — 2 nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. Get comfortable explaining your thought process and problem-solving skills, as this role is all about diagnosing and resolving issues efficiently.
✨Tip Number 3
Show off your personality! Cambridge Support values a close-knit team culture, so let your enthusiasm shine through during interviews. Share examples of how you've contributed to team success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge Support family.
We think you need these skills to ace Technical Analyst — 2 nd Line
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see your experience with Microsoft 365, Azure, and networking. Be specific about your past roles and how you've tackled technical challenges.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured responses that get straight to the point, especially when detailing your experience and skills.
Personal Touch Matters:Remember, we’re all about that personal touch! Share a bit about yourself and why you’re excited about joining our team. A little personality goes a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Cambridge Support Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Azure, and Windows Server. Be ready to discuss your experience with networking concepts like IP, VLAN, and DHCP, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Emphasise Teamwork
Cambridge Support values a close-knit team culture, so be prepared to talk about your experiences working in teams. Share examples of how you've collaborated with colleagues to achieve common goals or support each other in challenging situations.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about their team dynamics and employee ownership model. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
