At a Glance
- Tasks: Investigate and resolve technical issues while providing exceptional service to clients.
- Company: Join a fast-growing, employee-owned IT support provider with a close-knit team culture.
- Benefits: Enjoy 25 days holiday, your birthday off, and a contributory pension scheme.
- Other info: Opportunities for professional development and regular team socials.
- Why this job: Be part of a dynamic team where your contributions directly impact client satisfaction.
- Qualifications: 3-5 years in a technical analyst role with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
This isn't a mere "raise and process tickets" kind of role. We're looking for a Technical Analyst that is ready to join a fast‐paced, growing business that is built around providing exceptional service at its heart. You will join an established team where you will quickly become part of the Cambridge Support family. Working as part of a team is key to success within the business, supporting each other for the greater good and ensuring excellent service is constantly provided to our customers.
About Cambridge Support: We're a growing and ambitious IT support provider that is well known in the Cambridgeshire area. Having a close‐knit team culture and scaling fast means this role has real room to flourish and grow with us. The fun and hard‐working atmosphere in the office translates directly into a personalised service for our clients, which is our motto, 'IT solutions, with a personal touch'.
In 2024 we became the 9th fastest growing IT support provider in the UK (and fastest in Cambridgeshire) according to the Top‐Growth 50 Channel Oxygen 2024 report. In 2025 we were grateful to make the Top‐Growth 50 report again for the second year running. We have proudly won 14 business awards in the past 6 years, which is down to the hard work by our brilliant team. Lastly, one of our proudest achievements is being an employee‐owned company. This gives every employee a stake in the company's success through ownership and a voice in its direction. When the company grows, you grow too.
Type: Full‐time / Permanent (40 hours per week)
Location: Based from our St Neots Head Office in Cambridgeshire.
Core Responsibilities:
- Investigate, diagnose and resolve technical issues raised by our client base.
- Provide additional resource to the wider technical elements of the business.
- Contribute as part of technical audits for new clients, highlighting risks and providing appropriate recommendations.
- Potential site visits to clients providing face‐to‐face support service or project delivery.
- Work alongside the other team members to maintain excellent service levels.
- Operate on an 8‐hour shift rotation to provide effective cover during operational hours (07:00 – 19:00).
- Take ownership of your tasks and complete them to a high standard without supervision.
Key Skills & Qualifications:
- Must have:
- 3–5 years in a Technical Analyst, Systems Analyst, or similar Service Desk role.
- Experience working as part of a fast‐paced service desk, consistently meeting SLA's and time‐based deadlines.
- Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.).
- Technical proficiency in the following: Microsoft 365 and Azure, Windows Server (2019 or newer), Microsoft Windows, Networking (IP, VLAN, DHCP, Firewalls).
- Excellent customer service skills being confident with dealing with clients face‐to‐face, over the phone, and via email.
- Familiarity with Managed IT Services environments and operations.
- Ability to communicate and cooperate with both clients and colleagues from non‐technical backgrounds.
- Comfortable working in a close-knit team.
- Enthusiastic and willing to develop your technical proficiency.
- Nice to have:
- Experience with other Operating Systems or Cloud Technologies (Linux, AWS, Google).
- Vendor qualifications and certifications.
- Experience with SQL and other similar database tools.
- Advanced networking skills and experience.
- Experience in project delivery and implementations.
- Experience with common MSP tools such as Ticketing systems, RMM Tools, Backup Platforms.
- Knowledge around cyber security best practices.
Benefits:
- Employee‐owned company, where you receive a stake in the business.
- 25 days holiday + bank holidays.
- Your birthday off work – No one should have to work on their birthday, that's why we give you the day off.
- Contributory pension scheme.
- Private health scheme covering elements such as dental, eye care, health & well‐being services.
- Regular company funded team socials.
- Professional and personal development plan including vendor certification paths.
We are an equal opportunities employer and welcome applications from all backgrounds, identities, and experiences. Cambridge Support values diversity and is committed to equality of opportunity. Cambridge Support has a responsibility to ensure that all employees are eligible to live and work in the UK. The successful applicant may be required to undertake a Disclosure and Barring Service (DBS) check.
We look forward to hearing from you and good luck with your job searching.
Technical Analyst — 2 nd Line in Saint Neots employer: Cambridge Support Ltd
Cambridge Support is an exceptional employer that fosters a close-knit team culture, providing ample opportunities for personal and professional growth within the fast-paced IT support sector. As an employee-owned company, every team member has a stake in our success, ensuring that your contributions are valued and rewarded. With a fun and hard-working atmosphere, competitive benefits including 25 days holiday plus your birthday off, and a commitment to diversity and equality, working from our St Neots Head Office offers a truly rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst — 2 nd Line in Saint Neots
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cambridge Support Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cambridge Support Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cambridge Support Ltd!
✨Direct Apply to Cambridge Support Ltd
Let's not forget to apply directly through the Cambridge Support Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Analyst — 2 nd Line in Saint Neots
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cambridge Support Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cambridge Support Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cambridge Support Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
