At a Glance
- Tasks: Assist in running the Museum shop and enhance visitor experiences.
- Company: Join the Sedgwick Museum, home to over two million fascinating fossils and minerals.
- Benefits: Enjoy a part-time role with flexible hours and a vibrant team atmosphere.
- Other info: This role is part-time, focusing on Saturdays, with funding available for three years.
- Why this job: Engage with diverse audiences and contribute to exciting public programmes in a renowned museum.
- Qualifications: Previous customer service experience and a passion for museums or Earth Sciences are essential.
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The Sedgwick Museum has a vacancy for a friendly, organised and pro-active person to join the Visitor Services team. This role provides the opportunity to work with a small team focused on delivering an excellent welcome and visitor experience for all Museum audiences. Duties include assisting in the running of the Museum shop, contributing to public engagement planning and delivery, social media, facilitating audience research, collecting and collating data, contributing to strategic planning and maintaining and developing gallery resources.
The Sedgwick Museum\'s collections comprise more than two million fossils, rocks and minerals representing 300 years of collecting. The Museum welcomes more than 90,000 public visitors a year and delivers popular public programmes and outreach. The Museum\'s priorities include reaching a larger and more diverse public audience, increasing and enhancing the support we provide to researchers and students, and taking a lead in the regional and national museums sector.
The role would suit someone who enjoys engaging with the public and contributing ideas to the wider team and strategy. Applicants should have previous customer service or visitor facing experience and excellent communications skills, with knowledge of or an interest in Museums, Earth Sciences or Public Engagement. Experience of working in a museum would be advantageous. Please also note this role is part-time at 0.2FTE for Saturdays only.
Limited funding: The funds for this post are available for 3 years in the first instance.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the \'Apply\' button below to register an account with our recruitment system (if you have not already) and apply online.
For further information about the role, please see the Further Particulars.
Informal enquiries can be directed to Sarah Hammond (Museum Operations and Visitor Services Manager) on snh30@cam.ac.uk
We anticipate interviews will be carried out in person w/c 15 September 2025.
Please quote reference LB46585 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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#J-18808-LjbffrVisitor Services Assistant (Part Time) in Cambridge employer: Cambridge Service Alliance
Cambridge Service Alliance offers a vibrant and inclusive work environment at the Sedgwick Museum, where you can engage with a diverse public audience while contributing to meaningful visitor experiences. As a part-time Visitor Services Assistant, you'll enjoy the opportunity for personal growth within a supportive team, alongside the unique advantage of working in a renowned institution that values equality, diversity, and inclusion. With a focus on public engagement and outreach, this role is perfect for those passionate about museums and Earth sciences.
Contact Details:
Cambridge Service Alliance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant (Part Time) in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cambridge Service Alliance and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cambridge Service Alliance and let us see your personality shine through!
We think you need these skills to ace Visitor Services Assistant (Part Time) in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cambridge Service Alliance.
Get Familiar with Our Brand:Before applying, take some time to learn about Cambridge Service Alliance and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cambridge Service Alliance
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cambridge Service Alliance.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cambridge Service Alliance will surely appreciate.
