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- Tasks: Assist in running the Museum shop and enhance visitor experiences.
- Company: Join the Sedgwick Museum, home to over two million fascinating fossils and minerals.
- Benefits: Enjoy a part-time role with flexible hours and a vibrant team atmosphere.
- Other info: This role is part-time, focusing on Saturdays, with funding available for three years.
- Why this job: Engage with diverse audiences and contribute to exciting public programmes in a renowned museum.
- Qualifications: Previous customer service experience and a passion for museums or Earth Sciences are essential.
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The Sedgwick Museum has a vacancy for a friendly, organised and pro-active person to join the Visitor Services team. This role provides the opportunity to work with a small team focused on delivering an excellent welcome and visitor experience for all Museum audiences. Duties include assisting in the running of the Museum shop, contributing to public engagement planning and delivery, social media, facilitating audience research, collecting and collating data, contributing to strategic planning and maintaining and developing gallery resources.
The Sedgwick Museum\’s collections comprise more than two million fossils, rocks and minerals representing 300 years of collecting. The Museum welcomes more than 90,000 public visitors a year and delivers popular public programmes and outreach. The Museum\’s priorities include reaching a larger and more diverse public audience, increasing and enhancing the support we provide to researchers and students, and taking a lead in the regional and national museums sector.
The role would suit someone who enjoys engaging with the public and contributing ideas to the wider team and strategy. Applicants should have previous customer service or visitor facing experience and excellent communications skills, with knowledge of or an interest in Museums, Earth Sciences or Public Engagement. Experience of working in a museum would be advantageous. Please also note this role is part-time at 0.2FTE for Saturdays only.
Limited funding: The funds for this post are available for 3 years in the first instance.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the \’Apply\’ button below to register an account with our recruitment system (if you have not already) and apply online.
For further information about the role, please see the Further Particulars.
Informal enquiries can be directed to Sarah Hammond (Museum Operations and Visitor Services Manager) on snh30@cam.ac.uk
We anticipate interviews will be carried out in person w/c 15 September 2025.
Please quote reference LB46585 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Apply online
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Visitor Services Assistant (Part Time) employer: Cambridge Service Alliance
Contact Detail:
Cambridge Service Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (Part Time)
✨Tip Number 1
Familiarise yourself with the Sedgwick Museum's collections and current exhibitions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with the public in previous roles. Think about specific situations where you went above and beyond to enhance a visitor's experience.
✨Tip Number 3
Connect with current or former employees of the Sedgwick Museum on platforms like LinkedIn. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Consider volunteering at local museums or community events related to Earth Sciences. This experience can bolster your application and show your commitment to public engagement and the museum sector.
We think you need these skills to ace Visitor Services Assistant (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Visitor Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: Emphasise any previous customer service or visitor-facing roles you have held. Provide specific examples of how you engaged with the public and contributed to a positive visitor experience, especially in a museum or similar environment.
Express Your Passion: Convey your interest in museums, Earth Sciences, and public engagement in your cover letter. Share why you are excited about the opportunity to work at the Sedgwick Museum and how you can contribute to their goals.
Follow Application Instructions: Make sure to quote the reference number LB46585 in your application and any correspondence. Double-check that you have included all required documents and that your application is submitted through the StudySmarter website.
How to prepare for a job interview at Cambridge Service Alliance
✨Show Your Passion for Museums
Make sure to express your enthusiasm for museums and public engagement during the interview. Share any personal experiences or interests related to Earth Sciences or museum visits that highlight your passion for the role.
✨Demonstrate Customer Service Skills
Since previous customer service experience is essential, prepare examples of how you've successfully engaged with the public in past roles. Highlight specific situations where you provided excellent service or resolved issues effectively.
✨Be Ready to Discuss Teamwork
This role involves working closely with a small team, so be prepared to discuss your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, especially in a visitor-facing environment.
✨Prepare Questions About the Museum
Show your interest in the Sedgwick Museum by preparing thoughtful questions about its collections, public programmes, or future initiatives. This demonstrates your commitment to contributing ideas and engaging with the museum's mission.