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- Tasks: Support daily operations, customer service, and building maintenance at the West Hub.
- Company: Join the University of Cambridge, a prestigious institution fostering innovation and community.
- Benefits: Enjoy competitive pay, flexible working, generous leave, and travel discounts.
- Why this job: Perfect for hands-on individuals who love problem-solving and engaging with diverse people.
- Qualifications: No specific experience required; just bring your positive attitude and attention to detail.
- Other info: This entry-level role offers a chance to grow in operations and facilities management.
The predicted salary is between 24000 - 36000 £ per year.
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The Operations Assistants play a central role in ensuring the smooth daily running of the West Hub, a modern, multi-use building designed to support a wide community of users including students, researchers, staff, and visitors. This is a practical, varied, and highly visible role that combines customer service, facilities support, logistics, and building maintenance.
As an Operations Assistant, you will be the first point of contact for West Hub users, helping to create a welcoming, safe, and efficient environment. You will support everything from setting up rooms for events and handling deliveries, to responding to maintenance issues and providing assistance to visitors and contractors. Your attention to detail, initiative, and positive attitude will directly impact the quality of service people experience at the Hub.
You will be part of a small, supportive operations team but will often work independently, taking ownership of tasks and responding to the changing needs of the building and its users throughout the day. The role is hands-on and active, and will suit someone who enjoys practical work, problem-solving, and interacting with a wide range of people.
This is an excellent opportunity for someone looking to build their experience in operations, facilities, or building management within a high-profile and dynamic environment.
Benefits Of Working At The University Of Cambridge Include
- Competitive rates of pay with automatic service-related pay progression and annual cost of living increases;
- Generous annual leave allowance
- Flexible and hybrid working opportunities;
- Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
- An auto-enrolment pension scheme, with a generous employer contribution;
- Travel benefits and retail discounts at over 2,000 local and national store:
- Schemes to support with relocation
Click the \’Apply\’ button below to register an account with our recruitment system (if you have not already) and apply online.
If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk
Please quote reference BA46763 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Apply online
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Full-time
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Management and Manufacturing
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Operations Assistant employer: Cambridge Service Alliance
Contact Detail:
Cambridge Service Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the West Hub and its services. Understanding the environment you'll be working in will help you answer questions confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills. Since you'll be the first point of contact for users, think of examples from your past experiences where you've successfully handled customer queries or resolved issues.
✨Tip Number 3
Highlight your problem-solving abilities. Be prepared to discuss situations where you've had to think on your feet or adapt to changing circumstances, as this role requires a proactive approach.
✨Tip Number 4
Network with current or former employees of the University of Cambridge. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, facilities support, or logistics. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that showcase your ability to create a welcoming environment and handle various tasks independently.
Follow Application Instructions: Make sure to follow all application instructions provided by Cambridge Service Alliance. This includes quoting the reference number BA46763 in your application and ensuring all documents are submitted in the correct format.
How to prepare for a job interview at Cambridge Service Alliance
✨Show Your Customer Service Skills
As an Operations Assistant, you'll be the first point of contact for users. Highlight your previous customer service experience and how you handle various situations with a positive attitude.
✨Demonstrate Problem-Solving Abilities
This role involves responding to maintenance issues and logistical challenges. Be prepared to discuss examples of how you've successfully solved problems in past roles or during events.
✨Emphasise Attention to Detail
The job requires a keen eye for detail, especially when setting up rooms or managing deliveries. Share specific instances where your attention to detail made a difference in your work.
✨Express Your Enthusiasm for Practical Work
Since this is a hands-on role, convey your enjoyment for practical tasks and interacting with a diverse range of people. Discuss any relevant experiences that showcase your proactive approach.