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- Tasks: Support researchers with IT infrastructure and provide flexible tech assistance.
- Company: Join the Cambridge Institute for Medical Research, a leader in advancing human health.
- Benefits: Enjoy a friendly work environment and contribute to groundbreaking research.
- Why this job: Be part of a dynamic team making a real impact in medical research.
- Qualifications: Experience in Linux, TCP/IP, desktop support, and scripting languages is essential.
- Other info: This is a full-time, fixed-term role for 2 years at the Cambridge Biomedical Campus.
The predicted salary is between 36000 - 60000 £ per year.
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Fixed-term: The funds for this post are available for 2 years in the first instance.
If you are customer focused, interested in a post with a wide variety of tasks, and would enjoy solving all sorts of queries from academics, researchers and students, we would like to hear from you.
Role Overview
We are seeking an IT technician to join our support teams on the West Cambridge site. You will work with the Department of Materials Science and Metallurgy 3 days per week and the Department of Chemical Engineering and Biotechnology 2 days per week.
Responsibilities
- Provide customer service support and respond to IT queries.
- Set up hardware and install software, identify and resolve network problems.
- Carry out operational procedures, including network configuration, installation and maintenance.
- Contribute to the implementation of planned maintenance or the installation of IT infrastructure.
- Day-to-day contact with academic and administrative staff and students, communicating effectively with a wide range of people.
Qualifications
- Experience working in an operational level to deliver a technical solution within an IT support team is essential.
- High levels of technical support in a busy environment.
- Highly organised and possess methodical working methods.
- Willingness to learn many aspects of IT support.
Benefits
- Comprehensive package of benefits and services, including discounts on shopping, health care, financial services, and public transport.
- Hybrid working arrangements with the option of working from home some of the time.
Application Process
Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference LJ47598 on your application and in any correspondence about this vacancy.
For enquiries regarding the application process may be directed to Tony Gledhill, Computer Officer (computer-officer@msm.cam.ac.uk).
We reserve the right to fill the position with a qualified candidate prior to the conclusion of the advertising period.
Equal Opportunity
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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IT Technician (Fixed Term) employer: Cambridge Service Alliance
Contact Detail:
Cambridge Service Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (Fixed Term)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux system administration and TCP/IP. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully supported users in both office and laboratory settings. This will highlight your ability to adapt to different environments and challenges.
✨Tip Number 3
Brush up on your communication skills, as the role requires high standards in this area. Practice explaining technical concepts in simple terms, which will be beneficial when interacting with researchers and administrative staff.
✨Tip Number 4
Network with current or former employees of CIMR if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Technician (Fixed Term)
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Technician role at CIMR. Make a list of the essential skills and experiences they are looking for, such as Linux system administration and TCP/IP understanding.
Tailor Your CV: Ensure your CV highlights relevant experience in areas mentioned in the job description. Use specific examples to demonstrate your skills in Linux, Windows, and Mac support, as well as any scripting languages you know.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background aligns with CIMR's mission. Be sure to mention your communication skills and ability to work in a team.
Provide Accurate Referee Details: When filling out the application form, include accurate contact details for your referees. Ensure one is your most recent line manager, as this will strengthen your application.
How to prepare for a job interview at Cambridge Service Alliance
✨Showcase Your Technical Skills
Make sure to highlight your experience with Linux system administration, TCP/IP, and desktop support for both Windows and Mac. Be prepared to discuss specific projects or tasks where you successfully applied these skills.
✨Demonstrate Communication Abilities
Since the role involves supporting researchers and staff, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated technical information to non-technical colleagues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot IT issues or manage multiple tasks simultaneously, and be ready to explain your thought process.
✨Research the Institute's Mission
Familiarise yourself with CIMR's mission and research interests. Being able to articulate how your role as an IT Technician supports their groundbreaking research will demonstrate your genuine interest in the position.
