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- Tasks: Support fraud operations by identifying and escalating financial crimes and suspicious activities.
- Company: Cambridge Savings Bank is dedicated to enhancing financial well-being for customers and communities.
- Benefits: Enjoy a hybrid work environment with opportunities for professional growth and development.
- Why this job: Join a mission-driven team focused on making a positive impact while developing your analytical skills.
- Qualifications: Bachelor's degree preferred; 3 years in banking with knowledge of fraud regulations required.
- Other info: This role offers a chance to collaborate with law enforcement and stay updated on industry trends.
The predicted salary is between 36000 - 60000 £ per year.
At Cambridge Savings Bank, our purpose is to positively impact our customers, employees, and community's financial well-being. We are committed to exceeding expectations and fostering diversity and inclusion. The Fraud Operations Analyst supports operational fraud functions, identifying and escalating financial crimes, suspicious activity, and misconduct. This role involves maintaining advanced knowledge and analytics to pre-emptively identify fraud, develop monitoring strategies, and ensure regulatory compliance. The ideal candidate has excellent communication, prioritization, and diplomacy skills to meet our mission and strategic priorities.
Key Responsibilities:
- Proactively review fraud alerts and escalate investigations related to financial crimes, suspicious activities, and misconduct.
- Serve as the primary contact for suspicious activity identification, escalation, and investigation support within the team and with other business lines and customers.
- Exhibit strong investigative, analytical, and writing skills to articulate findings during reviews, meetings, and quality assessments.
- Participate in fraud seminars, training, and independent research to stay informed on regulatory and legislative trends.
- Build and review department procedures and maintain team SharePoint sites.
- Partner with the BSA team for referrals and support requests.
- Liaise with peers, management, and law enforcement agencies as needed.
- Stay updated on relevant laws, regulations, and industry trends.
- Assist in project work, system demonstrations, and process reviews.
- Support senior team members with customer risk reviews, investigations, and cross-functional initiatives.
- Perform additional duties as required.
Qualifications:
- Bachelor's degree preferred.
- 3 years in banking; 1 year in financial crime activities preferred.
- Knowledge of fraud regulations and investigative standards.
- Proactive problem-solving mindset.
- Strong communication skills for interacting with customers, teams, and law enforcement.
- Experience in investigative tactics, fraud analysis, and handling confidential information.
- Understanding of digital banking and money movement methods.
- Good judgment in a fast-paced environment.
- Proficiency in Microsoft Office and SharePoint.
- Positive attitude, professionalism, and integrity.
Location: Hybrid/Waltham, Massachusetts.
Cambridge Savings Bank is an equal opportunity employer and a VEVRAA Federal Contractor.
Fraud Operations Analyst employer: Cambridge Savings Bank
Contact Detail:
Cambridge Savings Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Operations Analyst
✨Tip Number 1
Familiarise yourself with the latest fraud regulations and investigative standards. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the banking and fraud analysis sectors. Attend relevant seminars or webinars to connect with industry experts, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your analytical and problem-solving skills through practical examples during discussions. Be prepared to discuss specific instances where you've successfully identified or resolved fraudulent activities.
✨Tip Number 4
Demonstrate your communication skills by preparing to articulate complex findings clearly and concisely. Practice explaining technical concepts in layman's terms, as this will be crucial when liaising with various stakeholders.
We think you need these skills to ace Fraud Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Fraud Operations Analyst position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong CV: Your CV should clearly showcase your experience in banking and financial crime activities. Emphasise your investigative skills, knowledge of fraud regulations, and any relevant training or seminars you've attended.
Write a Compelling Cover Letter: In your cover letter, express your passion for combating financial crimes and your commitment to customer service. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Fraud Operations Analyst.
How to prepare for a job interview at Cambridge Savings Bank
✨Know Your Fraud Regulations
Familiarise yourself with the latest fraud regulations and investigative standards relevant to the banking sector. Being able to discuss these during your interview will demonstrate your proactive approach and understanding of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in previous roles, especially in identifying suspicious activities or financial crimes. This will help illustrate your capability to handle the responsibilities of a Fraud Operations Analyst.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Strong communication skills are essential for this role, so be ready to discuss how you would interact with customers, teams, and law enforcement.
✨Demonstrate a Problem-Solving Mindset
Be prepared to discuss specific instances where you've proactively solved problems or improved processes. This will highlight your ability to think critically and act decisively in a fast-paced environment.
