Receptionist and Customer Service Assistant (part time) in Cambridge

Cambridge Regional College have an exciting opportunity for a first-class Receptionist and Customer Service Assistant to join our friendly reception team at our bustling Cambridge Campus on a part time basis for 34.5 hours per week.

Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon.

We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields.

Our campus facilities are among the best in the country, and you'll find a modern teaching environment with lots of energy and interaction.

CRC is a college to be proud of and to be in.

In addition, we value our staff as we understand they make the difference in transforming lives, our investment in our staff has been formally recognised in being accredited with Investors in People Gold status.

• Rewards
• Supportive and friendly team. We'll also set you up with a Buddy as well as a Line Manager
• Generous pension scheme
• On site restaurants, retail and coffee outlets (Costa at Cambridge Campus)
• Free on-site car parking
• BUPA Health Expenses cash plan and Occupational Health services
• Discounted rates on Apple products
• Free gym membership option and discounted classes
• Discounted rates on college courses
• Exclusive discounts for high street and online stores with Rewards@CRC
• Free independent telephone counselling service with our Employee Assistant Programme
• Staff Development opportunities.

About our role

We are looking for a well organised, enthusiastic and motivated individual to join our small reception team.

Reporting into the Team Leader - Curriculum Admin and Reception, in this post you'll assist in the provision of high standard customer service and collaborate with staff in other areas of the College to provide a responsive and integrated service to potential students as well as current students, visitors and staff during evening hours.

Responsibilities

• Supporting the running of the main reception during our evening hours.
• Acting as a first point of contact for students, staff and all visitors to the College.
• Dealing with incoming/outgoing post, courier services and e‑mail.
• Operating the switchboard, emergency telephone and college answer machines.
• Acting as the first point of contact for front line First Aider call outs, Emergency Services, Security and Evening Duty Manager.
• Ensuring all enquiries are referred to the appropriate level.
• Undertaking general administrative and support duties.
• Supporting with the welcoming of visitors during Welcome events, Orientation Days, Open Events and other College events.
• Maintaining cleanliness and overall appearance of the Reception area as a first point of contact.
• Managing and handling lost property handed in to the Reception.

What we are looking for in our role

You must be well presented, friendly and welcoming and have the ability to work well under pressure, be organised and have excellent customer service skills.

You must enjoy and have the ability to work solo and part of a team.

The ideal candidate will be wanting to build on their existing front of house reception experience and utilise their professional and interpersonal skills as this role is key part in our customer service and the image we present at Reception.

Safeguarding statement

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people.

Therefore, we expect all workers and employees to share this commitment.

All appointments are subject to satisfactory pre‑employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).

The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.

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