Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for survivors, providing support and guidance.
- Company: Join a dedicated team focused on helping survivors of sexual violence and abuse.
- Benefits: Gain valuable experience in a supportive environment with potential for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in empathy and care.
- Qualifications: A compassionate attitude and willingness to learn; experience in support roles is a plus.
- Other info: This role requires the post holder to be female as per legal requirements.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a First Contact Navigator to support the smooth delivery of our support services for survivors by ensuring all referrals received by CRCC are managed sensitively and efficiently. The Navigator will act as the first point of contact for survivors and referrers alike and play a key role in ensuring those accessing support are able to do so in a way that is safe and meets their individual needs.
The Navigator will support survivors and/or their parents and carers through an initial risk and needs-led assessment process, ensuring the organisation has a good awareness of their circumstances. They will demonstrate a high level of empathy and care, offering initial support, information and advice to survivors and meeting any immediate needs prior to allocating individuals for ongoing support.
This post is part of a countywide ISVA team providing a pro-active service to children, young people and adult survivors of sexual violence and abuse, within and outside of the Criminal Justice System.
Please note: It is an occupational requirement that the post holder is female, in line with the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.
Contact Detail:
Cambridge Rape Crisis Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Contact Navigator
✨Tip Number 1
Familiarise yourself with the specific needs of survivors and the challenges they face. Understanding trauma-informed care will help you connect better with potential clients and demonstrate your commitment to their well-being.
✨Tip Number 2
Network with professionals in the field of support services for survivors. Attend relevant workshops or seminars to meet people who can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Showcase your empathy and communication skills during any informal interactions, such as networking events or community meetings. Being approachable and understanding can set you apart as a candidate who truly cares about the role.
✨Tip Number 4
Research CRCC and its values thoroughly. Tailor your conversations and any informal discussions to reflect how your personal values align with theirs, demonstrating that you are not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace First Contact Navigator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the First Contact Navigator position. Understand the key responsibilities and required skills, particularly the importance of empathy and care in supporting survivors.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous work in support services, especially in sensitive environments, and showcase your ability to handle assessments and referrals.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting survivors. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role and your understanding of the challenges faced by survivors.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application shows attention to detail and commitment.
How to prepare for a job interview at Cambridge Rape Crisis Centre
✨Show Empathy and Understanding
As a First Contact Navigator, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with survivors and their families during the interview. Share examples from your past experiences where you provided support or assistance in challenging circumstances.
✨Know the Organisation's Values
Familiarise yourself with the values and mission of the organisation you're interviewing for. Understanding their approach to supporting survivors will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential scenarios you might encounter as a Navigator and how you would respond to ensure the safety and needs of the survivors are met.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would communicate with survivors and referrers, ensuring clarity and sensitivity. Provide examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
