At a Glance
- Tasks: Manage membership operations and ensure positive interactions with supporters.
- Company: A dedicated charity focused on making a difference.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Join a passionate team and contribute to important fundraising efforts.
- Why this job: Make a real impact while developing your skills in a meaningful role.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose: To deliver high-quality membership operations and donor stewardship. The post-holder ensures members and supporters receive timely, accurate and positive interactions with the charity, manages core fundraising products, and maintains data and reporting systems that underpin stable income and supporter satisfaction. This role reflects responsibilities across membership management, supporter care, and data accuracy.
Key Responsibilities
- Membership Management & Retention
- Maintain accurate and GDPR-compliant records for approximately 2,500 members.
- Handle membership enquiries (email/phone/post), including renewals, cancellations, payment issues and duplicate records.
- Monitor daily retention reports; follow up with lapsed or pending members to encourage renewal.
- Produce and send membership cards and essential membership communications.
- Resolve data inconsistencies, process Gift Aid updates and ensure CRM accuracy.
- Manage the process for memorial and sponsorship products.
- Liaise with donors from initial enquiry through to fulfilment.
- Process payments and coordinate inscriptions/materials with suppliers and warden teams.
- Maintain accurate donor records and issue updates at key milestones.
- Ensure memorial and sponsorship income is correctly recorded and reconciled.
- Data, Reporting & Administration
- Produce daily and monthly CRM reports to support membership retention and income monitoring.
- Maintain accurate data for membership, donations and sponsorships.
- Respond professionally and promptly to general enquiries (email and telephone).
- Provide light-touch administrative support for key organisational events (AGM mailings, invitations etc).
- Assist with office tasks such as printing, scanning and postage as needed.
Person Specification
- Experience in customer service, membership administration or supporter care.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
- Ability to prioritise, take initiative and manage workload independently.
- Experience handling payments and sensitive donor information.
- Competent in CRM systems, Microsoft Office and general digital tools.
- Experience in fundraising or donor stewardship.
- Ability to create simple marketing materials (e.g. Canva).
- Understanding of Gift Aid and charity data compliance.
Role Summary
This role combines membership operations, donor stewardship and CRM management. It is central to maintaining member satisfaction, supporting fundraising income, and ensuring accurate data flows across the organisation. The role requires autonomy, accuracy and a solutions-focused approach.
Urgent Temp Administrator for Immediate Start employer: Cambridge Past, Present & Future
Join a dynamic charity that prioritises high-quality member interactions and donor stewardship, offering a supportive work culture where your contributions directly impact community engagement. With opportunities for professional growth and development, you will thrive in an environment that values accuracy, initiative, and teamwork, all while enjoying the benefits of working in a meaningful role that supports vital fundraising efforts.
Contact Details:
Cambridge Past, Present & Future Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Temp Administrator for Immediate Start
✨Tip Number 1
Get your networking game on! Reach out to people in the charity sector, especially those involved in membership management or donor stewardship. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills in action! If you have experience with CRM systems or data management, consider creating a mini portfolio or case study to demonstrate your expertise. This can really set you apart during interviews.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common questions related to membership management and donor care. Think of examples from your past experiences that highlight your organisational skills and attention to detail.
We think you need these skills to ace Urgent Temp Administrator for Immediate Start
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and membership administration. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with members and donors, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this!
Highlight Your Organisational Skills:We’re looking for someone who can manage their workload independently and keep everything organised. Mention any tools or methods you use to stay on top of tasks, especially if you have experience with CRM systems or data management.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Cambridge Past, Present & Future
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with membership management, donor stewardship, and CRM systems. Being able to discuss how your experience aligns with these responsibilities will show that you're a great fit.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with members and donors, practice articulating your thoughts clearly. Prepare examples of how you've handled customer enquiries or resolved issues in the past to demonstrate your strong communication skills.
✨Be Data Savvy
Brush up on your data management skills. Be ready to discuss your experience with CRM systems and how you've maintained accurate records. Highlight any specific tools you've used and how they contributed to successful outcomes in previous roles.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Think of examples where you've successfully managed multiple tasks or projects at once. Show that you can prioritise effectively and maintain attention to detail, even under pressure.
