At a Glance
- Tasks: Be the go-to person for clients and engineers, managing calls, emails, and quotes.
- Company: Join a leading maintenance services provider with over 34 years of experience.
- Benefits: Enjoy holiday allowance, training opportunities, pension enrolment, and wellbeing discounts.
- Other info: Flexible shifts and great team culture await you in St Ives!
- Why this job: Make a difference by delivering outstanding customer service in a dynamic environment.
- Qualifications: Must have at least 1 year of admin experience and a can-do attitude.
The predicted salary is between 30000 - 42000 £ per year.
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. We are looking for a Service Desk Administrator to join our team. The role involves acting as a central point of contact for our clients, engineers and subcontractors, maintaining in‑house and client systems, managing incoming calls and emails, and ensuring timely quoting and purchase order processes.
Key Responsibilities
- Ensure all client quote instructions are logged
- Deal with incoming calls and emails
- Allocate quotes to engineers and subcontractors
- Record all communication and arrangements on our in‑house system and client portals
- Chase for quotes
- Type up quotes
- Raise PO’s
- Handle queries
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Location St Ives, Cambridgeshire
Hours of Work Rotating shifts – 8:00‑4:30 pm and 9:30 am‑6:00 pm
Essential Skills & Qualifications
- Proven ability to accurately follow procedures
- Comfortable and professional on calls and emails
- Flexible and adaptable, able to work to timescales
- Ability to work under pressure with a can‑do attitude
- Good attention to detail
- Organised with effective time management and ability to multitask
- Work well as part of a team
- Previous administration experience for at least 1 year
What We Offer
- Holiday allowance
- Development and training opportunities
- Pension enrolment after 3 months service
- 360 wellbeing and retail discounts
Need more info? Ami will answer your questions – ami.beale@cmsl.co.uk
Seniority level Associate
Employment type Full‑time
Job function Administrative and Customer Service
Industries Administrative and Support Services
Support Desk Administrator employer: Cambridge Maintenance Services
Cambridge Maintenance Services is an excellent employer, offering a dynamic work environment in the vibrant Bristol region. With a strong focus on employee development and a culture that values teamwork and innovation, we provide our Mobile Electrical Engineers with opportunities for growth and advancement. Our commitment to compliance and client satisfaction ensures that you will be part of a team that makes a meaningful impact in the community while enjoying competitive benefits and a supportive workplace.
Contact Details:
Cambridge Maintenance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cambridge Maintenance Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cambridge Maintenance Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cambridge Maintenance Services:Your cover letter is your chance to shine! Tell us why you want to work at Cambridge Maintenance Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cambridge Maintenance Services!
How to prepare for a job interview at Cambridge Maintenance Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
