At a Glance
- Tasks: Be the go-to person for clients and engineers, managing calls, emails, and quotes.
- Company: Join a leading maintenance services provider with over 34 years of experience.
- Benefits: Enjoy holiday allowance, training opportunities, pension enrolment, and wellbeing discounts.
- Other info: Flexible shifts and great team culture await you in St Ives!
- Why this job: Make a difference by delivering outstanding customer service in a dynamic environment.
- Qualifications: Must have at least 1 year of admin experience and a can-do attitude.
The predicted salary is between 30000 - 42000 £ per year.
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. We are looking for a Service Desk Administrator to join our team. The role involves acting as a central point of contact for our clients, engineers and subcontractors, maintaining in‑house and client systems, managing incoming calls and emails, and ensuring timely quoting and purchase order processes.
Key Responsibilities
- Ensure all client quote instructions are logged
- Deal with incoming calls and emails
- Allocate quotes to engineers and subcontractors
- Record all communication and arrangements on our in‑house system and client portals
- Chase for quotes
- Type up quotes
- Raise PO’s
- Handle queries
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Location St Ives, Cambridgeshire
Hours of Work Rotating shifts – 8:00‑4:30 pm and 9:30 am‑6:00 pm
Essential Skills & Qualifications
- Proven ability to accurately follow procedures
- Comfortable and professional on calls and emails
- Flexible and adaptable, able to work to timescales
- Ability to work under pressure with a can‑do attitude
- Good attention to detail
- Organised with effective time management and ability to multitask
- Work well as part of a team
- Previous administration experience for at least 1 year
What We Offer
- Holiday allowance
- Development and training opportunities
- Pension enrolment after 3 months service
- 360 wellbeing and retail discounts
Need more info? Ami will answer your questions – ami.beale@cmsl.co.uk
Seniority level Associate
Employment type Full‑time
Job function Administrative and Customer Service
Industries Administrative and Support Services
Support Desk Administrator employer: Cambridge Maintenance Services
Cambridge Maintenance Services is an exceptional employer, offering a supportive work culture that prioritises employee development and wellbeing. With over 34 years of experience in the industry, we provide our team with comprehensive training opportunities, a competitive holiday allowance, and access to retail discounts, all within the vibrant setting of St Ives, Cambridgeshire. Join us to be part of a dedicated team where your contributions are valued and you can grow in your career while delivering outstanding customer service.
Contact Details:
Cambridge Maintenance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Desk Administrator
✨Tip Number 1
Get to know the company! Research Cambridge Maintenance Services and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Support Desk Administrator, you'll be on calls and emails all day. Try role-playing with a friend or family member to get comfortable with handling queries and providing outstanding customer service.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During interviews, share examples of how you've managed multiple tasks under pressure. This will demonstrate your can-do attitude and organisational skills, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Cambridge Maintenance Services.
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Support Desk Administrator role. We want to see how your past roles have prepared you for this position, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Cambridge Maintenance Services. Be sure to mention your customer service skills and any admin experience you have.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and professionally. We love candidates who can express themselves well in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cambridge Maintenance Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Desk Administrator. Familiarise yourself with the key tasks like managing calls and emails, logging client instructions, and handling quotes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and engineers, practice articulating your thoughts clearly and professionally. Prepare examples of how you've handled customer queries or resolved issues in the past. This will highlight your ability to deliver outstanding customer service, which is crucial for this job.
✨Demonstrate Your Organisational Skills
Being organised is key for a Support Desk Administrator. Think of specific instances where you've successfully managed multiple tasks or worked under pressure. Bring these examples to the interview to illustrate your time management skills and ability to multitask effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or training opportunities. This shows that you're not only interested in the role but also in how you can grow within the company. Plus, it gives you a chance to assess if this is the right fit for you!
