At a Glance
- Tasks: Manage day-to-day admin support and coordinate between clients and teams.
- Company: Join a multi-award-winning company with over 34 years of experience.
- Benefits: Enjoy competitive holiday allowance, health benefits, and training opportunities.
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Be the vital link in a fast-paced environment and make a real impact.
- Qualifications: Previous admin experience and strong organisational skills required.
The predicted salary is between 30000 - 42000 € per year.
About Cambridge Maintenance Services Limited
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages. We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.
Cambridge Maintenance Services is looking for a reliable and highly organised Client-Dedicated Site Administrator to be based full-time on one of our client’s sites. This role acts as the primary administrative and coordination point between the client, engineers, subcontractors, and internal CMS teams. You will be responsible for managing day-to-day administrative support for the contract, ensuring client instructions are logged accurately, works are scheduled and tracked efficiently, and all systems and records are kept up to date. The successful candidate will be professional, adaptable, detail-oriented, and comfortable working in a fast-paced, client-facing environment.
Key Responsibilities
- Acting as the dedicated on-site administrative contact for the client
- Ensuring all client instructions, requests, and communications are accurately logged
- Dealing with incoming calls and emails promptly and professionally
- Allocating jobs to engineers and issuing purchase orders to subcontractors as required
- Recording all communication and job updates on CMS systems and relevant client portal
- Liaising daily with engineers, subcontractors, Contract Managers, and internal teams
- Chasing updates, completion paperwork, and required documentation
- Maintaining a contract planner to track planned and reactive works and KPIs
- Resolving queries relating to invoices for reactive and/or PPM works
- Running regular and monthly reports for the contract
- Renewing and amending contract documentation where required
- Supporting changes to contract requirements
- Escalating issues where a satisfactory resolution cannot be achieved or management input is required
- Delivering a consistently high standard of customer service while remaining calm and professional
Location Eldon Square, Newcastle
Hours of Work Monday - Friday
Essential Skills & Qualifications
- Previous administration experience (minimum 1 year)
- Strong organisational skills with effective time management and the ability to multitask
- Comfortable and professional communicating via telephone and email
- Strong attention to detail with accurate record-keeping
- Good MS Office skills, including Excel, Word, and PowerPoint
- Ability to work under pressure in a fast-paced environment
- Flexible and adaptable to changing priorities and client requirements
- Proactive, calm, and considered approach to problem-solving
- Able to produce professional written communication
- Strong interpersonal skills when liaising with clients, engineers, and subcontractors
- Good numeracy skills
- Standard Grade qualification in English or equivalent
What We Offer
- Competitive holiday Allowance
- Access to 360 wellbeing health benefits and retail discounts
- Pension enrolment after 3 months service
- Access to training
- Development opportunities
Need more info? Ami will answer your questions. ami.beale@cmsl.co.uk
Administrator in Newcastle upon Tyne employer: Cambridge Maintenance Services
Cambridge Maintenance Services Limited is an exceptional employer, offering a dynamic work environment in the heart of Newcastle. With a strong focus on employee development and wellbeing, we provide competitive holiday allowances, access to comprehensive health benefits, and opportunities for professional growth. Our commitment to delivering personalised services ensures that every team member plays a vital role in our success, making it a rewarding place to build your career.
Contact Detail:
Cambridge Maintenance Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Cambridge Maintenance Services and understanding their values and services. Tailor your responses to show how your skills align with their needs, especially in client-facing situations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and attention to detail, which are key for the Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge Maintenance Services team.
We think you need these skills to ace Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your previous admin experience and any relevant skills that match what we're looking for, like strong organisational skills and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage client communications and multitask effectively.
Show Off Your Tech Skills:Since we use advanced technology in our operations, be sure to mention your proficiency with MS Office, especially Excel and Word. If you have experience with any other relevant software, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Cambridge Maintenance Services
✨Know the Company Inside Out
Before your interview, take some time to research Cambridge Maintenance Services. Understand their services, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Administrator, being organised is key. Prepare examples from your previous experience where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and keep track of important details.
✨Practice Professional Communication
Since you'll be dealing with clients and engineers, practice your communication skills. Think about how you would handle incoming calls or emails in a professional manner. You might even want to role-play common scenarios to feel more confident.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you faced challenges in a fast-paced environment and how you resolved them. Highlight your calm and considered approach, as this is crucial for the role.
