Business Systems Project Manager

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages. We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting‑edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi‑award‑winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

The Business Systems Project Manager will take ownership of the final delivery phase of the MRI Evolution CAFM implementation at CMS. The project is past the initial design and configuration stages; the focus now is on completing outstanding development, executing data migration from a legacy bespoke CAFM platform, coordinating structured testing, and managing go‑live preparation and post‑go‑live hyper care. This is a hands‑on project management role requiring close day‑to‑day engagement with MRI Software (the vendor), internal operational stakeholders, and the Mecsia Group IT function. The successful candidate will be comfortable managing multiple workstreams simultaneously, and holding vendors and internal teams accountable to plan. The role reports directly to the Operations Director and is engaged on a fixed‑term contract basis for an initial period of six months, aligned to the anticipated project timeline through go‑live and stabilisation.

Key Responsibilities

• Own and maintain the end‑to‑end project plan for the final delivery phase of the MRI Evolution implementation, tracking milestones, risks, and dependencies.
• Act as the primary day‑to‑day point of contact with MRI Software, driving completion of outstanding system development and configuration items.
• Manage the vendor relationship proactively, escalating blockers and holding MRI accountable to agreed timelines and deliverables.
• Facilitate regular project governance meetings with internal stakeholders and the vendor, maintaining clear action logs and status reporting.
• Lead the data migration workstream, coordinating extraction of data from the legacy bespoke CAFM platform and loading into MRI Evolution.
• Work with MRI and internal subject matter experts to define migration scope, data mapping, cleansing rules, and acceptance criteria.
• Manage migration rehearsals and validate data quality ahead of cutover.
• Define and manage the testing strategy, including system integration testing (SIT) and user acceptance testing (UAT).
• Coordinate test planning, script preparation, execution, defect management, and sign‑off across operational and technical teams.
• Ensure defects are tracked, prioritised, and resolved in a controlled and documented manner prior to go‑live.
• Develop and manage the go‑live readiness checklist, cutover plan, and rollback contingency.
• Coordinate training delivery for end users and operational staff ahead of go‑live.
• Lead the post‑go‑live hypercare period, coordinating rapid issue resolution and escalation through MRI support and internal channels.
• Track and manage outstanding issues and enhancements through to closure.
• Produce a structured handover to business‑as‑usual support at the conclusion of the contract.
• Provide clear, concise project status reporting to the Mecsia CIO and senior stakeholders.
• Engage operational leaders at CMS to maintain business readiness and manage change effectively.
• Identify and manage project risks and issues proactively, escalating where appropriate.

Location

St Ives, Cambridgeshire with travel to other Mecsia locations as required.

Hours of Work

Monday - Friday – 6 month FTC.

Essential Skills & Qualifications

• Proven experience leading end‑to‑end ERP or equivalent business systems implementations (CAFM, FSM, or similar operational platforms).
• Strong project management skills with demonstrable experience managing vendor‑delivered software implementations.
• Experience managing data migration workstreams, including legacy data extraction, mapping, cleansing, and cutover.
• Demonstrated ability to coordinate and execute structured testing programmes (SIT and UAT), including defect management.
• Experience managing go‑live preparation, cutover planning, and post‑go‑live hypercare.
• Comfortable working directly with software vendors and holding them accountable to delivery commitments.
• Strong stakeholder management and communication skills, with the ability to engage technical and non‑technical audiences.
• Structured, organised approach to managing multiple concurrent workstreams.

Desired Skills & Qualifications

• Experience with MRI Evolution or other MRI Software products.
• Background in hard facilities management, M&E engineering, or related field services sectors.
• Familiarity with CAFM or FSM platforms more broadly (e.g. Concept, Maximo, ServiceChannel, or similar).
• Experience implementing systems in multi‑entity or acquisitive organisations.
• Exposure to middleware and system integration (API‑based or file‑based).

Qualifications (desirable, not mandatory)

Degree or equivalent professional experience in a relevant discipline.

What we offer

• 360 wellbeing access and retail discounts.
• Enhanced paternity and maternity scheme.
• Opportunities for development and progression.