At a Glance
- Tasks: Be the go-to person for clients and engineers, managing quotes and communications.
- Company: Join a multi-award-winning company with over 34 years of experience in building services.
- Benefits: Enjoy holiday allowance, training opportunities, and pension enrolment after 3 months.
- Other info: Flexible shifts and a supportive team atmosphere await you!
- Why this job: Make a real impact by delivering outstanding customer service in a dynamic environment.
- Qualifications: Previous admin experience, strong attention to detail, and great communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
St Ives, Cambridgeshire
About Cambridge Maintenance Services Limited
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages. We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.
Cambridge Maintenance Services are looking for a responsible Service Desk Administrator to join our team. You will be part of a dynamic and fast-paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in-house and client systems up to date. Liaise with clients, engineers and subcontractors to ensure we receive quotes in a timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.
Key Responsibilities
- Ensuring all clients' quote instructions are logged
- Dealing with incoming calls and emails
- Allocation of quotes to engineers and sub-contractors
- Recording all communication and arrangements on our in-house system along with client portals
- Chasing for quotes
- Typing up quotes
- Raising PO’s
- Dealing with queries
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Location
St Ives, Cambridgeshire
Hours of Work
Rotating shifts - 8-4.30pm and 9.30am-6pm
Essential Skills & Qualifications
- Proven ability to accurately follow procedures
- Comfortable and professional on calls and emails
- Flexible and adaptable at any given moment, and able to work to timescales
- Ability to work under pressure with a can-do attitude
- Good attention to detail
- Organised with effective time management and ability to multitask
- Work well as part of a team
- Previous administration experience for at least 1 year
What We Offer
- Holiday Allowance
- Development and training opportunities
- Pension enrolment after 3 months service
- 360 Wellbeing and retail discounts
- Training and development opportunities
Need more info? Yasmin will answer your questions: y.hussain@mecsia.com
Support Desk Administrator employer: Cambridge Maintenance Services Limited
Cambridge Maintenance Services Limited is an exceptional employer, offering a dynamic work environment in the heart of London City & West End. With a strong focus on employee growth through training and progression opportunities, alongside a competitive salary and comprehensive wellbeing benefits, we ensure our team members thrive both professionally and personally. Join us for a rewarding career where your contributions are valued and recognised.
Contact Details:
Cambridge Maintenance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cambridge Maintenance Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cambridge Maintenance Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cambridge Maintenance Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cambridge Maintenance Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cambridge Maintenance Services Limited!
How to prepare for a job interview at Cambridge Maintenance Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
